:root {
  color-scheme: light;
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  background: #f3f6fa;
  color: #172033;
  --brand: #063376;
  --brand-action: #205ca8;
  --accent: #cf123f;
  --positive: #18794e;
  --warning: #9a6700;
  --negative: #b42318;
  --border: #d8e1ec;
  --muted: #5e6b7e;
  --surface: #ffffff;
  --surface-soft: #f7f9fc;
  --focus: #ffb020;
  --shadow: 0 12px 30px rgba(25, 54, 94, 0.1);
}

* { box-sizing: border-box; }
[hidden] { display: none !important; }
html, body { margin: 0; min-width: 280px; min-height: 100%; }
body { background: #f3f6fa; }
button, input, select, textarea { font: inherit; }
button, select { cursor: pointer; }
button:disabled, select:disabled, textarea:disabled { cursor: not-allowed; opacity: 0.56; }
:focus-visible { outline: 3px solid #fff; outline-offset: 2px; box-shadow: 0 0 0 6px var(--brand); }

.visually-hidden {
  position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px;
  overflow: hidden; clip: rect(0, 0, 0, 0); white-space: nowrap; border: 0;
}

.skip-link { position: fixed; z-index: 100; top: 8px; left: 8px; min-height: 44px; padding: 10px 14px; background: #fff; color: var(--brand); transform: translateY(-160%); }
.skip-link:focus { transform: none; }

.bootstrap-shell {
  min-height: 100vh; display: grid; place-items: center; padding: 24px;
  background: radial-gradient(circle at 15% 15%, rgba(38, 94, 172, 0.14), transparent 32rem), linear-gradient(145deg, #f8fbff, #edf3fa);
}
.bootstrap-card {
  position: relative; overflow: hidden; width: min(100%, 480px); padding: clamp(28px, 6vw, 48px);
  border: 1px solid #dce5f1; border-radius: 24px; background: rgba(255, 255, 255, 0.96); box-shadow: 0 24px 70px rgba(25, 54, 94, 0.14); text-align: center;
}
.bootstrap-card::before { position: absolute; inset: 0 0 auto; height: 5px; background: var(--brand); content: ""; }
.brand-logo { display: block; width: min(100%, 340px); height: auto; margin: 0 auto; }
.status { margin: 28px 0 8px; font-size: 1.05rem; font-weight: 750; }
.detail, .muted { color: var(--muted); line-height: 1.55; }

.app-shell { min-width: 0; max-width: 100vw; min-height: 100vh; display: grid; grid-template-rows: auto auto auto minmax(0, 1fr); }
.app-header {
  min-height: 68px; display: flex; align-items: center; gap: 18px; padding: 10px 24px; color: white;
  background: linear-gradient(105deg, #08284e, #063376 58%, #104d8f); box-shadow: 0 4px 18px rgba(6, 51, 118, 0.2);
}
.app-logo { width: 210px; max-height: 42px; object-fit: contain; object-position: left center; filter: drop-shadow(0 2px 1px rgba(255, 255, 255, 0.25)); }
.header-context { display: grid; gap: 2px; padding-left: 18px; border-left: 1px solid rgba(255, 255, 255, 0.28); }
.header-context span { font-size: 0.78rem; opacity: 0.82; }
.realtime-pill { margin-left: auto; padding: 7px 11px; border: 1px solid rgba(255,255,255,.24); border-radius: 999px; background: rgba(255,255,255,.1); font-size: .78rem; }
.realtime-pill::before { content: ""; display: inline-block; width: 8px; height: 8px; margin-right: 7px; border-radius: 50%; background: #ffcf4a; }
.realtime-pill[data-state="online"]::before { background: #58d68d; }
.realtime-pill[data-state="offline"]::before { background: #ff9f8f; }
.commerce-launch { margin-left: auto; border: 1px solid rgba(255,255,255,.55); background: rgba(255,255,255,.12); color: #fff; }
.commerce-launch:hover { background: rgba(255,255,255,.22); }
.commerce-launch + .realtime-pill { margin-left: 0; }
.internal-pilot-banner {
  display: flex; align-items: center; gap: 10px; padding: 10px 20px; border-bottom: 1px solid #e4c66b;
  background: #fff7df; color: #6b4a00; font-size: .78rem;
}
.internal-pilot-banner strong { flex: 0 0 auto; color: #523800; }
.internal-pilot-banner span { min-width: 0; flex: 1; line-height: 1.4; overflow-wrap: anywhere; }
html[data-mode="catalog-read-only"] .app-shell { grid-template-rows: auto auto auto minmax(0, 1fr); }
html[data-mode="catalog-read-only"] .catalog-screen button:disabled,
html[data-mode="catalog-read-only"] .catalog-screen input:disabled,
html[data-mode="catalog-read-only"] .catalog-screen select:disabled,
html[data-mode="catalog-read-only"] .catalog-screen textarea:disabled { opacity: .72; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .catalog-menu-button,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .catalog-nav,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .operation-bar,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .internal-tools,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .composer,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .team-panel { display: none; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .app-shell { grid-template-rows: auto auto auto minmax(0, 1fr); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace { grid-template-columns: minmax(280px, 340px) minmax(420px, 1fr) minmax(240px, 290px); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-panel { grid-template-rows: auto auto minmax(180px, 1fr) auto; }
.pagination-button { width: 100%; border-top: 1px solid var(--border); border-radius: 0; background: var(--surface); }

.metrics-strip { display: grid; grid-template-columns: repeat(4, minmax(110px, 1fr)) minmax(180px, auto); gap: 10px; padding: 12px 18px; background: #eaf0f7; border-bottom: 1px solid var(--border); }
.metrics-strip article { display: flex; align-items: baseline; justify-content: space-between; gap: 10px; padding: 9px 12px; border: 1px solid var(--border); border-radius: 10px; background: white; }
.metrics-strip article span, .scenario-control { color: var(--muted); font-size: .75rem; font-weight: 650; }
.metrics-strip article strong { color: var(--brand); font-size: 1.12rem; }
.metrics-scope { align-self: center; margin: 0; color: var(--muted); font-size: .72rem; line-height: 1.35; }
.scenario-control { display: grid; grid-template-columns: auto minmax(110px, 1fr); align-items: center; gap: 8px; }

.state-alert { min-height: 52px; display: flex; align-items: center; gap: 10px; padding: 9px 20px; border-bottom: 1px solid #c9d7e8; background: #eef5ff; }
.state-alert > div { display: grid; gap: 2px; }
.state-alert strong { font-size: .85rem; }
.state-alert span { color: var(--muted); font-size: .76rem; }
.state-alert .state-icon { flex: 0 0 auto; width: 10px; height: 10px; border-radius: 50%; background: var(--brand-action); }
.state-alert .button { margin-left: auto; }
.state-alert[data-kind="error"], .state-alert[data-kind="denied"], .state-alert[data-kind="expired"] { background: #fff0ee; }
.state-alert[data-kind="error"] .state-icon, .state-alert[data-kind="denied"] .state-icon, .state-alert[data-kind="expired"] .state-icon { background: var(--negative); }
.state-alert[data-kind="offline"], .state-alert[data-kind="conflict"] { background: #fff7df; }
.state-alert[data-kind="offline"] .state-icon, .state-alert[data-kind="conflict"] .state-icon { background: var(--warning); }
.state-alert[data-kind="success"] .state-icon { background: var(--positive); }

.workspace { min-height: 0; display: grid; grid-template-columns: minmax(280px, 340px) minmax(420px, 1fr) minmax(260px, 310px); overflow: hidden; }
.conversation-panel, .thread-panel, .context-column { min-height: 0; background: var(--surface); }
.conversation-panel { display: flex; flex-direction: column; border-right: 1px solid var(--border); }
.thread-panel { display: grid; grid-template-columns: minmax(0, 1fr); grid-template-rows: auto auto auto auto minmax(180px, 1fr) auto; }
.context-column { overflow-y: auto; border-left: 1px solid var(--border); background: var(--surface-soft); }

.panel-heading, .thread-header { min-height: 72px; display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 13px 16px; border-bottom: 1px solid var(--border); }
.workspace-stage-switcher { min-height: 46px; display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 4px; padding: 5px 8px; border-bottom: 1px solid var(--border); background: var(--surface-soft); }
.workspace-stage-switcher button { min-height: 36px; border: 0; border-radius: 8px; background: transparent; color: var(--muted); font-size: .74rem; font-weight: 800; }
.workspace-stage-switcher button:hover { background: #e7eef7; color: var(--brand); }
.workspace-stage-switcher button.is-active { background: #fff; color: var(--brand-action); box-shadow: 0 1px 4px rgba(17,46,82,.13); }
.sales-stage { min-height: 0; overflow: auto; padding: clamp(14px,2vw,24px); background: var(--surface-soft); }
.sales-stage > .contact-disclosure { max-width: 1040px; margin: 0 auto; overflow: visible; border: 0; border-radius: 14px; background: var(--surface); box-shadow: 0 10px 30px rgba(18,48,84,.08); }
.sales-stage > .contact-disclosure > summary { position: sticky; top: 0; z-index: 3; border: 1px solid var(--border); border-radius: 14px 14px 0 0; background: var(--surface); }
.sales-stage .contact-disclosure-body { padding: clamp(16px,2.4vw,28px); }
.workspace-empty-state { min-height: 240px; display: grid; place-content: center; gap: 7px; color: var(--muted); text-align: center; }
.workspace-empty-state strong { color: var(--brand); font-size: 1rem; }
.panel-heading h1, .thread-header h2 { margin: 2px 0 0; color: var(--brand); font-size: 1.2rem; line-height: 1.2; }
.thread-header p { margin: 4px 0 0; color: var(--muted); font-size: .78rem; }
.eyebrow { color: var(--accent); font-size: .68rem; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; }
.fixture-badge { padding: 5px 8px; border: 1px solid #c9d7e8; border-radius: 999px; color: var(--brand); background: #eef5ff; font-size: .68rem; font-weight: 750; }

.filters { display: grid; gap: 9px; padding: 12px; border-bottom: 1px solid var(--border); background: var(--surface-soft); }
.filter-row { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.filter-row label, .inline-field { display: grid; gap: 4px; color: var(--muted); font-size: .7rem; font-weight: 700; }
input, select, textarea { width: 100%; border: 1px solid #b9c6d7; border-radius: 9px; background: #fff; color: #172033; }
input, select { min-height: 44px; padding: 8px 10px; }
textarea { padding: 11px 12px; resize: vertical; line-height: 1.45; }
input:hover, select:hover, textarea:hover { border-color: #7d91aa; }

.conversation-list, .thread, .team-panel ul { margin: 0; padding: 0; list-style: none; }
.conversation-list { overflow-y: auto; }
.conversation-item { width: 100%; display: grid; gap: 7px; padding: 14px 15px; border: 0; border-bottom: 1px solid #e6ebf1; background: #fff; color: inherit; text-align: left; }
.conversation-item:hover { background: #f7faff; }
.conversation-item.is-selected { box-shadow: inset 4px 0 var(--accent); background: #eef5ff; }
.conversation-top, .conversation-tags { display: flex; align-items: center; gap: 7px; }
.conversation-top strong { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.conversation-top time { margin-left: auto; color: var(--muted); font-size: .7rem; }
.conversation-preview { overflow: hidden; color: var(--muted); font-size: .8rem; text-overflow: ellipsis; white-space: nowrap; }
.conversation-tags span { padding: 3px 6px; border-radius: 5px; background: #edf1f6; color: #49586b; font-size: .65rem; }
.conversation-tags b { margin-left: auto; min-width: 20px; padding: 3px 6px; border-radius: 999px; background: var(--accent); color: white; font-size: .65rem; text-align: center; }
.empty-state { display: grid; place-items: center; align-content: center; gap: 5px; min-height: 180px; padding: 24px; color: var(--muted); text-align: center; }

.operation-bar { display: flex; align-items: end; gap: 8px; padding: 9px 14px; border-bottom: 1px solid var(--border); background: var(--surface-soft); }
.operation-bar .inline-field { min-width: 150px; margin-left: auto; }
.internal-tools { display: grid; gap: 7px; padding: 9px 14px; border-bottom: 1px solid var(--border); background: var(--surface); }
.saved-reply-row, .internal-action-row { display: flex; align-items: end; gap: 8px; }
.internal-tools label { display: grid; gap: 4px; min-width: 145px; color: var(--muted); font-size: .7rem; font-weight: 700; }
.task-field { flex: 1; }
.ai-disabled { margin-left: auto; padding: 6px 8px; border: 1px solid var(--border); border-radius: 8px; color: var(--muted); background: var(--surface-soft); font-size: .68rem; font-weight: 750; }
.internal-activity { display: flex; gap: 6px; margin: 0; padding: 0; overflow-x: auto; list-style: none; }
.internal-activity li { flex: 0 0 auto; max-width: 360px; padding: 5px 8px; border-left: 3px solid var(--brand-action); background: var(--surface-soft); color: var(--muted); font-size: .68rem; }
.internal-activity strong { color: var(--brand); }
.button, .icon-button { border: 0; border-radius: 9px; font-weight: 750; }
.button { min-height: 38px; display: inline-flex; align-items: center; justify-content: center; gap: 7px; padding: 8px 13px; text-decoration: none; }
.primary-button { background: var(--brand-action); color: white; }
.primary-button:hover { background: #174d91; }
.secondary-button { border: 1px solid #9fb1c7; background: #fff; color: var(--brand); }
.secondary-button:hover { background: #eef5ff; }
.text-button { background: transparent; color: var(--brand-action); }
.icon-button { width: 38px; height: 38px; background: transparent; color: var(--brand); font-size: 1.2rem; }

.thread { min-height: 0; overflow-y: auto; display: flex; flex-direction: column; gap: 10px; padding: 18px clamp(14px, 3vw, 30px); background: #eef2f6; }
.message { align-self: flex-start; width: min(76%, 620px); padding: 10px 12px; border: 1px solid #d7e0eb; border-radius: 4px 14px 14px; background: white; box-shadow: 0 3px 10px rgba(25, 54, 94, .06); }
.message-out { align-self: flex-end; border-color: #bcd3ef; border-radius: 14px 4px 14px 14px; background: #e6f1ff; }
.message-unknown { align-self: center; border-style: dashed; border-radius: 12px; background: var(--surface-soft); }
.message-author { color: var(--brand); font-size: .68rem; font-weight: 800; }
.message p { margin: 5px 0 7px; line-height: 1.45; overflow-wrap: anywhere; }
.message-meta { display: block; color: var(--muted); font-size: .65rem; text-align: right; }
.thread-placeholder { margin: auto; color: var(--muted); }

.composer { display: grid; gap: 7px; padding: 12px 16px 14px; border-top: 1px solid var(--border); background: white; }
.composer > label { color: var(--brand); font-size: .75rem; font-weight: 800; }
.composer-footer { display: flex; align-items: center; justify-content: space-between; gap: 12px; }
.composer-footer > div { display: grid; gap: 2px; color: var(--muted); font-size: .68rem; }
.permission-hint { color: var(--negative); font-weight: 750; }
.shortcut { padding-left: 5px; opacity: .75; font-size: .65rem; font-weight: 500; }

.context-column section, #context-panel > section { padding: 16px; border-bottom: 1px solid var(--border); }
.context-column h3, .context-drawer h2 { margin: 0 0 12px; color: var(--brand); font-size: .95rem; }
.context-scope { margin: -5px 0 12px; color: var(--muted); font-size: .72rem; }
.context-freshness { margin: 12px 0 0; color: var(--muted); font-size: .67rem; }
.readonly-linkage { display: grid; gap: 3px; margin-bottom: 12px; padding: 10px; border: 1px solid var(--border); border-radius: 9px; background: #fff; }
.readonly-linkage strong { color: var(--brand); font-size: .8rem; }
.readonly-linkage span { color: var(--muted); font-size: .7rem; line-height: 1.4; }
.context-column h4, .drawer-context h4 { margin: 16px 0 8px; color: var(--brand); font-size: .78rem; }
.readonly-orders { display: grid; gap: 8px; margin: 0; padding: 0; list-style: none; }
.readonly-orders li { padding: 10px; border: 1px solid var(--border); border-radius: 9px; background: #fff; }
.readonly-orders li > strong { display: block; margin-bottom: 8px; color: var(--brand); font-size: .78rem; overflow-wrap: anywhere; }
.readonly-orders dl { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 8px; margin: 0; }
.catalog-readonly-form label { display: grid; gap: 5px; color: var(--brand); font-size: .72rem; font-weight: 750; }
.catalog-readonly-form label > div { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 7px; }
.catalog-readonly-form .button { min-width: 68px; }
.sales-assistant-preview { display: grid; gap: 10px; margin-bottom: 14px; padding: 11px; border: 1px solid #a9c7e8; border-radius: 10px; background: #f4f8fe; }
.sales-assistant-preview > header { display: grid; gap: 4px; }
.sales-assistant-preview h4, .sales-assistant-preview p { margin: 0; }
.sales-assistant-preview h4 { color: var(--brand); font-size: .82rem; }
.sales-assistant-preview p, .sales-assistant-preview small { color: var(--muted); font-size: .68rem; line-height: 1.45; }
.sales-assistant-preview .button { width: 100%; min-height: 44px; }
.sales-preview-facts { display: grid; gap: 9px; padding: 10px; border: 1px solid color-mix(in srgb, var(--brand-action) 20%, var(--border)); border-radius: 9px; background: color-mix(in srgb, var(--surface) 92%, var(--brand-action) 8%); }
.sales-preview-facts > div { display: grid; gap: 5px; }
.sales-preview-facts strong { color: var(--brand); font-size: .72rem; }
.sales-preview-facts ul { display: flex; flex-wrap: wrap; gap: 5px; margin: 0; padding: 0; list-style: none; }
.sales-preview-facts li { padding: 4px 7px; border-radius: 999px; background: var(--surface); color: var(--brand); font-size: .64rem; line-height: 1.35; overflow-wrap: anywhere; }
.sales-preview-facts dl { grid-template-columns: repeat(2,minmax(0,1fr)); gap: 8px; margin: 0; }
.sales-preview-facts dt { font-size: .6rem; }
.sales-preview-facts dd { color: var(--muted); font-size: .66rem; line-height: 1.4; }
.sales-assistant-options { display: grid; gap: 7px; margin: 0; padding: 0; list-style: none; }
.sales-assistant-options li { display: grid; gap: 5px; padding: 9px; border: 1px solid var(--border); border-radius: 9px; background: #fff; }
.sales-assistant-options strong { color: var(--brand); font-size: .73rem; overflow-wrap: anywhere; }
.sales-assistant-options span { color: var(--muted); font-size: .65rem; line-height: 1.4; overflow-wrap: anywhere; }
.sales-assistant-preview :is(button):focus-visible { outline: 3px solid rgba(17,103,200,.35); outline-offset: 2px; }
.catalog-readonly-content { margin-top: 12px; }
.catalog-readonly-state { display: grid; gap: 4px; padding: 10px; border: 1px solid var(--border); border-radius: 9px; background: #fff; }
.catalog-readonly-state strong { color: var(--brand); font-size: .78rem; }
.catalog-readonly-state span { color: var(--muted); font-size: .7rem; line-height: 1.4; }
.catalog-readonly-error { border-color: #efc3bc; background: #fff7f5; }
.catalog-readonly-results { display: grid; gap: 10px; margin: 0; padding: 0; list-style: none; }
.catalog-readonly-product { min-width: 0; padding: 11px; border: 1px solid var(--border); border-radius: 10px; background: #fff; }
.catalog-readonly-product h4 { margin: 0 0 3px; font-size: .84rem; overflow-wrap: anywhere; }
.catalog-readonly-reference { margin: 0 0 9px; color: var(--muted); font-size: .67rem; overflow-wrap: anywhere; }
.catalog-readonly-summary { display: grid; gap: 3px; padding: 8px; border-radius: 8px; background: var(--surface-soft); }
.catalog-readonly-summary strong { color: var(--brand); font-size: .78rem; }
.catalog-readonly-summary span, .catalog-readonly-no-variation { color: var(--muted); font-size: .68rem; }
.catalog-readonly-variations { display: grid; gap: 7px; margin: 9px 0 0; padding: 0; list-style: none; }
.catalog-readonly-variations li { display: grid; gap: 3px; padding: 8px; border-left: 3px solid #bcd3ef; background: #f7faff; }
.catalog-readonly-variations li > div { display: flex; align-items: baseline; justify-content: space-between; gap: 7px; }
.catalog-readonly-variations strong { color: var(--brand); font-size: .72rem; overflow-wrap: anywhere; }
.catalog-readonly-variations span, .catalog-readonly-variations small { color: var(--muted); font-size: .65rem; line-height: 1.4; overflow-wrap: anywhere; }
.catalog-stock-toggle { display: flex; align-items: center; gap: 9px; width: fit-content; margin: 8px 0 12px; color: var(--muted); font-size: .72rem; font-weight: 700; cursor: pointer; }
.catalog-stock-toggle input { appearance: auto; width: 20px; min-width: 20px; height: 20px; min-height: 20px; margin: 0; padding: 0; accent-color: var(--brand-action); }
.catalog-stock-toggle input:focus-visible { outline: 3px solid rgba(17,103,200,.38); outline-offset: 2px; }
.catalog-readonly-product footer { display: grid; gap: 2px; margin-top: 9px; color: var(--muted); font-size: .62rem; line-height: 1.35; }
.catalog-variation-select { width: 100%; min-height: 44px; margin-top: 4px; }
.readonly-selection { display: grid; gap: 10px; margin-top: 14px; padding-top: 14px; border-top: 1px solid var(--border); }
.readonly-selection > header { display: grid; gap: 5px; }
.readonly-selection h4, .readonly-selection p { margin: 0; }
.readonly-selection > header p, .readonly-selection > header > strong { color: var(--muted); font-size: .67rem; line-height: 1.4; }
.readonly-selection > header > strong { color: var(--brand); text-align: left; }
.readonly-selection > ul { display: grid; gap: 8px; margin: 0; padding: 0; list-style: none; }
.readonly-selection-item { display: grid; gap: 7px; padding: 10px; border: 1px solid var(--border); border-left: 4px solid #7b8da3; border-radius: 9px; background: #fff; }
.readonly-selection-item[data-tone="positive"] { border-left-color: var(--positive); }
.readonly-selection-item[data-tone="warning"] { border-left-color: #9a6700; }
.readonly-selection-item[data-tone="negative"] { border-left-color: var(--negative); }
.readonly-selection-heading { display: flex; align-items: flex-start; justify-content: space-between; gap: 8px; }
.readonly-selection-heading > div { display: grid; gap: 2px; min-width: 0; }
.readonly-selection-heading strong { color: var(--brand); font-size: .74rem; overflow-wrap: anywhere; }
.readonly-selection-heading span, .readonly-selection-item > p { color: var(--muted); font-size: .65rem; line-height: 1.4; overflow-wrap: anywhere; }
.readonly-selection-status { flex: 0 0 auto; padding: 3px 6px; border-radius: 999px; background: var(--surface-soft); font-weight: 800; }
.readonly-selection-warning { color: #805400 !important; }
.readonly-selection-item form { display: grid; grid-template-columns: minmax(74px, .7fr) 1fr; align-items: end; gap: 6px; }
.readonly-selection-item label, .readonly-selection-summary label { display: grid; gap: 4px; color: var(--brand); font-size: .66rem; font-weight: 750; }
.readonly-selection-item input { width: 100%; min-height: 44px; }
.readonly-selection-item .button { min-height: 44px; }
.selection-remove { color: var(--negative); background: transparent; }
.readonly-selection-item .selection-remove { grid-column: 1 / -1; }
.readonly-selection-partial { color: var(--brand); font-size: .7rem; text-align: right; }
.readonly-selection-summary { display: grid; gap: 7px; padding: 10px; border-radius: 9px; background: var(--surface-soft); }
.readonly-selection-send { display: grid; gap: 6px; padding: 10px; border: 1px solid color-mix(in srgb, var(--positive) 40%, var(--border)); border-radius: 9px; background: color-mix(in srgb, var(--positive) 8%, var(--surface)); }
.readonly-selection-send .button { width: 100%; min-height: 44px; }
.readonly-selection-send small { color: var(--muted); font-size: .62rem; line-height: 1.4; }
.readonly-selection-summary textarea { width: 100%; min-height: 124px; resize: vertical; padding: 9px; border: 1px solid var(--border); border-radius: 8px; background: #fff; color: var(--text); font: inherit; font-size: .68rem; line-height: 1.45; }
.readonly-selection-summary small { color: var(--muted); font-size: .62rem; line-height: 1.4; }
.readonly-selection :is(button, input, textarea):focus-visible { outline: 3px solid rgba(17, 103, 200, .35); outline-offset: 2px; }
.conversation-cart { display: grid; gap: 11px; margin-top: 16px; padding-top: 14px; border-top: 2px solid #b8cbe3; }
.conversation-cart > header { display: grid; gap: 4px; }
.conversation-cart > header h4, .conversation-cart > header p { margin: 0; }
.conversation-cart > header p, .conversation-cart > header > strong { color: var(--muted); font-size: .68rem; line-height: 1.4; }
.conversation-cart > header > strong { color: var(--brand); }
.cart-persist-form fieldset { display: grid; gap: 9px; margin: 0; padding: 11px; border: 1px solid #bad0e9; border-radius: 10px; background: #f5f9ff; }
.cart-persist-form legend { padding: 0 5px; color: var(--brand); font-size: .74rem; font-weight: 850; }
.cart-persist-form p { margin: 0; color: var(--muted); font-size: .66rem; line-height: 1.45; }
.cart-confirm-control { display: grid; grid-template-columns: 22px minmax(0,1fr); align-items: start; gap: 8px; }
.cart-confirm-control input[type="checkbox"] { appearance: auto; width: 20px; min-width: 20px; height: 20px; min-height: 20px; margin: 1px 0 0; padding: 0; accent-color: var(--brand-action); }
.cart-confirm-control input[type="checkbox"]:focus-visible { outline: 3px solid rgba(17,103,200,.38); outline-offset: 2px; }
.cart-confirm-control input[type="checkbox"]:disabled { opacity: .55; cursor: not-allowed; }
.cart-confirm-control label { color: var(--brand); font-size: .67rem; font-weight: 760; line-height: 1.4; cursor: pointer; }
.cart-persist-form .button { width: 100%; min-height: 44px; }
.cart-warning { color: #805400 !important; font-weight: 700; }
.conversation-cart-items { display: grid; gap: 8px; margin: 0; padding: 0; list-style: none; }
.conversation-cart-items > li { display: grid; gap: 6px; padding: 10px; border: 1px solid var(--border); border-radius: 9px; background: #fff; }
.conversation-cart-item-heading { display: grid; gap: 4px; }
.conversation-cart-item-heading > div { display: grid; gap: 2px; }
.conversation-cart-item-heading strong { color: var(--brand); font-size: .74rem; overflow-wrap: anywhere; }
.conversation-cart-item-heading span, .conversation-cart-items p { color: var(--muted); font-size: .65rem; line-height: 1.4; overflow-wrap: anywhere; }
.conversation-cart-items form { display: grid; grid-template-columns: minmax(74px,.7fr) 1fr; align-items: end; gap: 6px; }
.conversation-cart-items form label { display: grid; gap: 4px; color: var(--brand); font-size: .66rem; font-weight: 750; }
.conversation-cart-items input, .conversation-cart-items .button { min-height: 44px; }
.conversation-cart-items .cart-remove { grid-column: 1 / -1; color: var(--negative); background: transparent; }
.conversation-cart-actions { display: grid; gap: 7px; }
.conversation-cart-actions .button { width: 100%; min-height: 44px; }
.conversation-cart > small { color: var(--muted); font-size: .62rem; line-height: 1.45; }
.conversation-cart :is(button, input):focus-visible { outline: 3px solid rgba(17,103,200,.35); outline-offset: 2px; }
.conversation-commerce { display: grid; gap: 10px; padding: 12px; border: 1px solid var(--border); border-radius: 10px; background: color-mix(in srgb, var(--surface) 94%, var(--brand) 6%); }
.conversation-commerce header { display: grid; gap: 3px; }
.conversation-commerce header :is(h4,span), .conversation-commerce p { margin: 0; }
.conversation-commerce header span, .conversation-commerce small { color: var(--muted); font-size: .66rem; line-height: 1.4; }
.commerce-purchase-summary, .commerce-next-decision { display: grid; gap: 7px; padding: 10px; border-radius: 9px; background: var(--surface); }
.commerce-purchase-summary > strong, .commerce-next-decision > strong { color: var(--brand); font-size: .76rem; }
.commerce-purchase-summary dl { grid-template-columns: repeat(3,minmax(0,1fr)); gap: 7px; margin: 0; }
.commerce-purchase-summary dl > div { min-width: 0; }
.commerce-purchase-summary dt { font-size: .58rem; }
.commerce-purchase-summary dd { font-size: .7rem; font-weight: 750; }
.commerce-next-decision { border: 1px solid color-mix(in srgb, var(--brand-action) 35%, var(--border)); background: color-mix(in srgb, var(--surface) 88%, var(--brand-action) 12%); }
.commerce-next-decision > span { color: var(--brand-action); font-size: .62rem; font-weight: 850; letter-spacing: .04em; text-transform: uppercase; }
.conversation-commerce form, .conversation-commerce-actions, .conversation-commerce-checkout { display: grid; gap: 7px; }
.conversation-commerce label { display: grid; gap: 4px; color: var(--brand); font-size: .67rem; font-weight: 750; }
.conversation-commerce :is(input,select,.button) { min-height: 44px; width: 100%; }
.conversation-commerce :is(button,input,select,a):focus-visible { outline: 3px solid rgba(17,103,200,.35); outline-offset: 2px; }
dl { display: grid; gap: 10px; margin: 0 0 12px; }
dl div { display: grid; gap: 2px; }
dt { color: var(--muted); font-size: .67rem; font-weight: 750; text-transform: uppercase; }
dd { margin: 0; font-size: .82rem; overflow-wrap: anywhere; }
.deep-link { min-height: 44px; display: inline-flex; align-items: center; color: var(--brand-action); font-size: .77rem; font-weight: 750; }
.team-panel ul { display: grid; gap: 10px; }
.team-panel li { display: grid; grid-template-columns: auto 1fr auto; align-items: center; gap: 8px; }
.team-panel li > span:nth-child(2) { display: grid; gap: 2px; }
.team-panel small { color: var(--muted); font-size: .65rem; }
.presence-dot { width: 9px; height: 9px; border: 2px solid #fff; border-radius: 50%; box-shadow: 0 0 0 1px #9aa9ba; background: #8b98a8; }
.presence-online { background: var(--positive); }
.presence-busy { background: var(--warning); }
.risk-count { min-width: 24px; padding: 3px 6px; border-radius: 999px; background: #fff0ee; color: var(--negative); font-size: .68rem; font-weight: 800; text-align: center; }

.context-open, .mobile-only { display: none; }
.drawer-backdrop { position: fixed; z-index: 30; inset: 0; display: grid; justify-items: end; background: rgba(10, 25, 45, .45); }
.context-drawer { width: min(90vw, 360px); height: 100%; overflow-y: auto; background: white; box-shadow: -12px 0 30px rgba(10, 25, 45, .18); }
.context-drawer header { display: flex; align-items: center; justify-content: space-between; padding: 14px 16px; border-bottom: 1px solid var(--border); }
.context-drawer h2 { margin: 0; }
.drawer-context section { padding: 16px; border-bottom: 1px solid var(--border); }

.commerce-backdrop { position: fixed; z-index: 40; inset: 0; display: grid; justify-items: end; background: rgba(10,25,45,.55); }
.commerce-drawer { width: min(94vw, 1120px); height: 100%; overflow-y: auto; background: var(--surface-soft); box-shadow: -14px 0 34px rgba(10,25,45,.22); }
.commerce-header { position: sticky; z-index: 2; top: 0; display: flex; align-items: center; justify-content: space-between; gap: 14px; padding: 18px 22px; border-bottom: 1px solid var(--border); background: #fff; }
.commerce-header h2 { margin: 3px 0 0; color: var(--brand); font-size: clamp(1.1rem, 2vw, 1.45rem); }
.commerce-safety { display: flex; gap: 8px; padding: 11px 22px; border-bottom: 1px solid #c9d7e8; background: #eef5ff; color: var(--muted); font-size: .78rem; }
.commerce-safety strong { color: var(--brand); }
.commerce-toolbar { display: flex; align-items: end; justify-content: space-between; gap: 12px; padding: 14px 22px 8px; }
.commerce-toolbar label, .commerce-card label, .commerce-card form { display: grid; gap: 5px; color: var(--muted); font-size: .72rem; font-weight: 750; }
.commerce-toolbar label { min-width: min(100%, 220px); }
.commerce-progress { display: grid; grid-template-columns: repeat(8, minmax(72px,1fr)); gap: 6px; margin: 0; padding: 10px 22px 14px; list-style: none; }
.commerce-progress li { display: grid; justify-items: center; gap: 4px; color: var(--muted); font-size: .68rem; text-align: center; }
.commerce-progress li > span:first-child { display: grid; place-items: center; width: 28px; height: 28px; border: 2px solid #a8b6c7; border-radius: 50%; background: #fff; color: var(--muted); font-weight: 800; }
.commerce-progress li.done { color: var(--positive); font-weight: 750; }
.commerce-progress li.done > span:first-child { border-color: var(--positive); background: #e8f7ef; color: var(--positive); }
.commerce-alert { display: grid; gap: 2px; margin: 0 22px 14px; padding: 10px 12px; border-left: 4px solid var(--brand-action); background: #eef5ff; }
.commerce-alert strong { color: var(--brand); font-size: .82rem; }
.commerce-alert span { color: var(--muted); font-size: .75rem; }
.commerce-alert[data-kind="error"] { border-color: var(--negative); background: #fff0ee; }
.commerce-grid { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 14px; padding: 0 22px 18px; }
.commerce-card { min-width: 0; padding: 16px; border: 1px solid var(--border); border-radius: 13px; background: #fff; box-shadow: 0 5px 18px rgba(25,54,94,.05); }
.commerce-card h3 { margin: 0 0 12px; color: var(--brand); font-size: .98rem; }
.commerce-card form { grid-template-columns: minmax(0,1fr) auto; align-items: end; }
.commerce-card form label { min-width: 0; }
.commerce-result { min-height: 84px; margin: 12px 0; overflow-wrap: anywhere; }
.commerce-result dl { grid-template-columns: repeat(2,minmax(0,1fr)); }
.product-summary { display: grid; grid-template-columns: 54px minmax(0,1fr); gap: 10px; align-items: center; }
.product-summary img { width: 54px; height: 54px; object-fit: contain; border: 1px solid var(--border); border-radius: 9px; }
.product-summary div { display: grid; gap: 3px; }
.product-summary span, .product-summary small { color: var(--muted); font-size: .7rem; }
.commerce-card fieldset { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 7px; margin: 12px 0 0; padding: 8px; border: 1px solid var(--border); border-radius: 9px; }
.commerce-card legend { color: var(--muted); font-size: .68rem; font-weight: 750; }
.variant-option { display: grid; gap: 3px; padding: 8px; border: 1px solid #b9c6d7; border-radius: 8px; background: #fff; color: inherit; text-align: left; }
.variant-option.selected { border-color: var(--brand-action); box-shadow: inset 0 0 0 1px var(--brand-action); background: #eef5ff; }
.variant-option small { color: var(--muted); font-size: .65rem; }
.commerce-actions { display: flex; flex-wrap: wrap; gap: 8px; }
.queue-status { padding: 8px; border-radius: 8px; background: #e8f7ef; color: var(--positive); font-size: .75rem; }
.commerce-fallback { display: flex; align-items: center; gap: 9px; padding: 14px 22px 24px; color: var(--muted); font-size: .78rem; }
.commerce-fallback strong { color: var(--brand); }
.commerce-fallback .button { margin-left: auto; }
.ai-launch { border-color: rgba(255,255,255,.65); background: #fff; color: var(--brand); }
.ai-backdrop, .confirm-backdrop { position: fixed; z-index: 40; inset: 0; display: flex; justify-content: flex-end; background: rgba(5,18,35,.56); }
.ai-backdrop[hidden], .confirm-backdrop[hidden] { display: none; }
.ai-drawer { width: min(94vw, 920px); height: 100%; overflow-y: auto; background: var(--surface-soft); box-shadow: -14px 0 34px rgba(10,25,45,.22); }
.ai-header { position: sticky; z-index: 2; top: 0; display: flex; align-items: center; justify-content: space-between; gap: 14px; padding: 18px 22px; border-bottom: 1px solid var(--border); background: #fff; }
.ai-header h2 { margin: 2px 0 0; color: var(--brand); }
.ai-safety { display: flex; gap: 10px; padding: 11px 22px; background: #fff7df; color: #6b4a00; font-size: .78rem; }
.ai-toolbar { display: flex; align-items: end; justify-content: space-between; gap: 14px; padding: 14px 22px; }
.ai-toolbar > div { display: grid; gap: 3px; }
.ai-state { display: grid; gap: 3px; margin: 0 22px 14px; padding: 11px 13px; border-left: 4px solid var(--brand-action); border-radius: 8px; background: #eef5ff; }
.ai-state[data-kind="error"] { border-color: var(--negative); background: #fff0ee; color: #8e1d14; }
.ai-state[data-kind="disabled"] { border-color: #7b8797; background: #edf0f4; }
.ai-state[data-kind="loading"] { border-color: #9a6700; background: #fff7df; }
.ai-state span { font-size: .76rem; }
.ai-grid { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 12px; padding: 0 22px 18px; }
.ai-card { min-width: 0; padding: 16px; border: 1px solid var(--border); border-radius: 13px; background: #fff; box-shadow: 0 5px 18px rgba(25,54,94,.05); }
.ai-card h3 { margin: 0 0 10px; color: var(--brand); font-size: .92rem; }
.ai-card dl, .confirm-dialog dl { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 8px; margin: 0; }
.ai-card dl div, .confirm-dialog dl div { min-width: 0; }
.ai-card dt, .confirm-dialog dt { color: var(--muted); font-size: .67rem; font-weight: 750; }
.ai-card dd, .confirm-dialog dd { margin: 2px 0 0; overflow-wrap: anywhere; font-size: .78rem; }
.code-summary { overflow-wrap: anywhere; color: var(--muted); font: 700 .72rem/1.5 ui-monospace, monospace; }
.ai-actions, .confirm-actions { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 12px; }
.ai-fallback { display: flex; gap: 9px; padding: 0 22px 24px; color: var(--muted); font-size: .78rem; }
.ai-fallback strong { color: var(--brand); }
.confirm-backdrop { z-index: 60; align-items: center; justify-content: center; padding: 16px; }
.confirm-dialog { width: min(100%, 520px); padding: 22px; border-radius: 16px; background: #fff; box-shadow: 0 24px 70px rgba(5,18,35,.3); }
.confirm-dialog h2 { margin-top: 0; color: var(--brand); }
.confirm-dialog p { color: var(--muted); }
.confirm-actions { justify-content: flex-end; }

html[data-scenario="loading"] .conversation-list, html[data-scenario="loading"] .thread { opacity: .45; }

@media (max-width: 1024px) {
  .app-header { flex-wrap: wrap; gap: 8px 10px; padding-inline: 16px; }
  .app-logo { width: 180px; }
  .header-context { margin-right: auto; }
  .commerce-launch, .realtime-pill { margin-left: 0; }
  .workspace { grid-template-columns: minmax(280px, 330px) minmax(390px, 1fr); }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace { grid-template-columns: minmax(280px, 330px) minmax(390px, 1fr); }
  .context-column { display: none; }
  .context-open { display: inline-flex; }
  .metrics-strip { grid-template-columns: repeat(4, 1fr); }
  .metrics-scope { grid-column: 1 / -1; }
  .scenario-control { grid-column: 1 / -1; justify-self: end; }
}

@media (max-width: 800px) {
  .app-header { display: grid; grid-template-columns: minmax(0,1fr) auto; gap: 8px 12px; }
  .app-header .header-context { display: none; }
  .app-logo { grid-column: 1; grid-row: 1; }
  .realtime-pill { grid-column: 2; grid-row: 1; margin-left: 0; }
  .commerce-launch { grid-column: 1; grid-row: 2; justify-self: start; margin-left: 0; }
  .ai-launch { grid-column: 2; grid-row: 2; justify-self: end; }
}

@media (max-width: 768px) {
  .internal-pilot-banner { align-items: flex-start; flex-direction: column; gap: 3px; padding: 10px 12px; }
  .app-shell { min-height: 100dvh; }
  .app-header { min-height: 58px; padding: 8px 12px; gap: 9px; }
  .app-logo { width: 132px; }
  .header-context { min-width: 0; padding-left: 9px; }
  .header-context strong, .header-context span { max-width: 110px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
  .realtime-pill { max-width: 110px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
  .metrics-strip { grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 5px; padding: 7px; overflow: hidden; }
  .metrics-strip article { min-width: 0; display: grid; gap: 3px; padding: 7px; }
  .metrics-strip article span { font-size: .62rem; }
  .metrics-scope { grid-column: 1 / -1; padding: 1px 4px; font-size: .66rem; }
  .scenario-control { grid-column: 1 / -1; width: 100%; }
  .state-alert { padding: 8px 10px; }
  .workspace { display: block; width: 100%; min-width: 0; overflow: hidden; }
  .conversation-panel, .thread-panel { width: 100%; min-width: 0; min-height: calc(100dvh - 184px); }
  html[data-mobile-view="list"] .thread-panel { display: none; }
  html[data-mobile-view="thread"] .conversation-panel { display: none; }
  .thread-panel { grid-template-rows: auto auto auto minmax(220px, 1fr) auto; }
  .mobile-only { display: inline-grid; place-items: center; flex: 0 0 auto; }
  .thread-header { padding: 10px; }
  .thread-header > div { min-width: 0; }
  .thread-header h2, .thread-header p { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
  .context-open { padding-inline: 9px; }
  .operation-bar { display: grid; grid-template-columns: minmax(0, 1fr) auto; align-items: end; padding: 8px; }
  #claim-button { grid-column: 1; grid-row: 1; justify-self: start; }
  #close-button { grid-column: 2; grid-row: 1; }
  .operation-bar .inline-field { grid-column: 1; grid-row: 2; min-width: 0; width: auto; margin-left: 0; }
  #transfer-button { grid-column: 2; grid-row: 2; }
  .internal-tools { padding: 8px; }
  .saved-reply-row, .internal-action-row { display: grid; grid-template-columns: minmax(0, 1fr) auto; }
  .internal-tools label { min-width: 0; }
  .ai-disabled { grid-column: 1 / -1; margin-left: 0; }
  .message { width: min(88%, 620px); }
  .catalog-readonly-form label > div { grid-template-columns: 1fr; }
  .catalog-readonly-form .button { width: 100%; }
  .readonly-selection > header, .readonly-selection-heading { display: grid; }
  .readonly-selection > header > strong { text-align: left; }
  .readonly-selection-item form { grid-template-columns: 1fr; }
  .readonly-selection-item form .button { width: 100%; }
  .composer { padding: 10px; }
  .composer-footer { align-items: end; }
  .shortcut { display: none; }
  .commerce-launch { min-height: 34px; padding: 6px 8px; font-size: .7rem; }
  .ai-launch { min-height: 34px; padding: 6px 8px; font-size: .7rem; }
  .commerce-drawer { width: 100vw; }
  .commerce-header { padding: 12px; }
  .commerce-safety { display: grid; padding: 9px 12px; }
  .commerce-toolbar { padding: 10px 12px 6px; }
  .commerce-progress { grid-template-columns: repeat(4,1fr); padding: 8px 12px 12px; }
  .commerce-alert { margin: 0 12px 10px; }
  .commerce-grid { grid-template-columns: 1fr; gap: 10px; padding: 0 12px 12px; }
  .commerce-card { padding: 13px; }
  .commerce-fallback { align-items: flex-start; flex-wrap: wrap; padding: 12px; }
  .commerce-fallback .button { margin-left: 0; }
  .ai-drawer { width: 100vw; }
  .ai-header { padding: 12px; }
  .ai-safety { display: grid; padding: 9px 12px; }
  .ai-toolbar { align-items: stretch; flex-direction: column; padding: 10px 12px; }
  .ai-state { margin: 0 12px 10px; }
  .ai-grid { grid-template-columns: 1fr; padding: 0 12px 12px; }
  .ai-fallback { display: grid; padding: 0 12px 18px; }
}

@media (max-width: 380px) {
  .app-logo { width: 112px; }
  .header-context { display: none; }
  .realtime-pill { max-width: 86px; padding-inline: 7px; font-size: .65rem; }
  .filter-row { grid-template-columns: 1fr; }
  .operation-bar .button { min-height: 36px; padding: 7px 9px; font-size: .78rem; }
  .composer-footer > div { max-width: 170px; }
  .commerce-launch { max-width: 94px; line-height: 1.1; }
  .ai-launch { max-width: 78px; line-height: 1.1; }
  .commerce-toolbar { align-items: stretch; flex-direction: column; }
  .commerce-toolbar label, .commerce-toolbar .button { width: 100%; }
  .commerce-card form { grid-template-columns: 1fr; }
  .commerce-card fieldset, .commerce-result dl { grid-template-columns: 1fr; }
  .ai-card dl, .confirm-dialog dl { grid-template-columns: 1fr; }
}

@media (prefers-reduced-motion: no-preference) {
  .bootstrap-card { animation: enter 280ms ease-out both; }
  .context-drawer { animation: slide-in 180ms ease-out both; }
  .commerce-drawer { animation: slide-in 180ms ease-out both; }
  .ai-drawer { animation: slide-in 180ms ease-out both; }
  @keyframes enter { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: translateY(0); } }
  @keyframes slide-in { from { transform: translateX(24px); opacity: .7; } to { transform: translateX(0); opacity: 1; } }
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { scroll-behavior: auto !important; animation-duration: .01ms !important; transition-duration: .01ms !important; }
}

@media (max-width: 768px) {
  .workspace-stage-switcher { position: sticky; top: 0; z-index: 5; min-height: 52px; padding-inline: 10px; }
  .sales-stage { padding: 10px; }
  .sales-stage > .contact-disclosure { border-radius: 10px; box-shadow: none; }
  html[data-workspace-stage="sales"] .thread-header { display: none !important; }
}

@media (max-width: 400px) {
  .workspace-stage-switcher { padding: 5px 6px; }
  .workspace-stage-switcher button { min-height: 42px; font-size: .7rem; }
  .sales-stage .conversation-cart-actions,
  .sales-stage .commerce-actions,
  .sales-stage .readonly-selection-send { position: sticky; bottom: 0; z-index: 4; padding: 8px; border-top: 1px solid var(--border); background: color-mix(in srgb, var(--surface) 96%, transparent); }
}
/* Inbox conversacional 2.0 — rollout exclusivo da loja 1. */
:root,
:root[data-theme="light"] {
  color-scheme: light;
  --wa-app: #f0f2f5;
  --wa-panel: #ffffff;
  --wa-panel-alt: #f7f8fa;
  --wa-header: #f0f2f5;
  --wa-thread: #efeae2;
  --wa-text: #111b21;
  --wa-muted: #667781;
  --wa-border: #e9edef;
  --wa-hover: #f5f6f6;
  --wa-selected: #f0f2f5;
  --wa-incoming: #ffffff;
  --wa-outgoing: #d9fdd3;
  --wa-accent: #00a884;
  --wa-accent-strong: #008069;
  --wa-icon: #54656f;
  --wa-shadow: 0 1px 2px rgba(11, 20, 26, .12);
}

:root[data-theme="dark"][data-inbox-shell="whatsapp"] {
  color-scheme: dark;
  --wa-app: #0b141a;
  --wa-panel: #111b21;
  --wa-panel-alt: #182229;
  --wa-header: #202c33;
  --wa-thread: #0b141a;
  --wa-text: #e9edef;
  --wa-muted: #8696a0;
  --wa-border: #222d34;
  --wa-hover: #202c33;
  --wa-selected: #2a3942;
  --wa-incoming: #202c33;
  --wa-outgoing: #005c4b;
  --wa-accent: #00a884;
  --wa-accent-strong: #06cf9c;
  --wa-icon: #aebac1;
  --wa-shadow: 0 1px 2px rgba(0, 0, 0, .4);
  --brand: #e9edef;
  --brand-action: #00a884;
  --border: #222d34;
  --muted: #8696a0;
  --surface: #111b21;
  --surface-soft: #182229;
  --text: #e9edef;
  --accent: #ff6687;
  --positive: #35d07f;
  --warning: #f5c451;
  --negative: #ff6b62;
  --focus: #ffd166;
}
:root[data-theme="dark"][data-inbox-shell="whatsapp"] .skip-link { background: var(--wa-header); color: var(--wa-text); }
:root[data-theme="dark"][data-inbox-shell="whatsapp"] .message-out .message-meta { color: #c7d7d3; }
:root[data-theme="dark"][data-inbox-shell="whatsapp"] .message-status[data-status="read"] { color: #9edcf7; }
:root[data-theme="dark"][data-inbox-shell="whatsapp"] .conversation-item.is-selected :is(.conversation-preview,.conversation-top time) { color: #aebac1; }

@media (prefers-color-scheme: dark) {
  :root:not([data-theme]) { color-scheme: dark; background: #0b141a; }
}

.inbox-rail { display: none; }
.conversation-filter-chips { display: none; }
.thread-avatar, .conversation-avatar, .rail-avatar, .profile-avatar { display: grid; place-items: center; border-radius: 50%; font-weight: 750; }
.mobile-ops-toggle { display: none; }
.settings-profile, .theme-settings { display: grid; }

html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] body { overflow: hidden; background: var(--wa-app); color: var(--wa-text); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .app-shell {
  height: 100vh; min-height: 560px; grid-template-rows: auto auto minmax(0, 1fr); background: var(--wa-app); color: var(--wa-text);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .app-header,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .metrics-strip { display: none; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .internal-pilot-banner {
  min-height: 34px; padding: 6px 16px; border-color: color-mix(in srgb, var(--wa-accent) 40%, var(--wa-border));
  background: color-mix(in srgb, var(--wa-accent) 10%, var(--wa-panel)); color: var(--wa-text);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .internal-pilot-banner strong { color: var(--wa-accent-strong); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .state-alert {
  min-height: 38px; padding: 6px 16px; border-color: var(--wa-border); background: var(--wa-panel-alt); color: var(--wa-text);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .state-alert > div { display: flex; align-items: baseline; gap: 8px; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .state-alert span { color: var(--wa-muted); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace {
  grid-template-columns: 72px minmax(340px, 30vw) minmax(420px, 1fr); min-height: 0; border-top: 1px solid var(--wa-border); background: var(--wa-panel);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace.is-thread-searching {
  grid-template-columns: 72px minmax(320px, 29vw) minmax(360px, 1fr) minmax(360px, 30vw);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .inbox-rail {
  min-height: 0; display: flex; flex-direction: column; align-items: center; gap: 9px; padding: 10px 8px;
  border-right: 1px solid var(--wa-border); background: var(--wa-header);
}
.rail-action { position: relative; width: 48px; height: 48px; display: grid; place-items: center; border: 0; border-radius: 50%; background: transparent; color: var(--wa-icon); font-size: 1.35rem; }
.rail-action:hover:not(:disabled), .rail-action.is-active { background: color-mix(in srgb, var(--wa-text) 10%, transparent); color: var(--wa-text); }
.rail-action.is-active::after { position: absolute; left: -8px; width: 3px; height: 24px; border-radius: 0 4px 4px 0; background: var(--wa-accent); content: ""; }
.rail-action:disabled { opacity: .44; }
.rail-owner-action { font-size: .68rem; font-weight: 800; letter-spacing: -.02em; }
.rail-spacer { flex: 1; }
.rail-avatar, .profile-avatar { background: linear-gradient(145deg, #073b70, #cf123f); color: #fff; }
.rail-avatar { width: 40px; height: 40px; font-size: .72rem; }

html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-panel { border-color: var(--wa-border); background: var(--wa-panel); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .panel-heading,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-header {
  min-height: 64px; padding: 10px 16px; border-color: var(--wa-border); background: var(--wa-header); color: var(--wa-text);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .panel-heading h1,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-header h2 { margin: 0; color: var(--wa-text); font-size: 1.22rem; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .panel-heading .eyebrow { display: none; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .fixture-badge { border-color: var(--wa-border); background: transparent; color: var(--wa-muted); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .filters { gap: 10px; padding: 10px 12px; border-color: var(--wa-border); background: var(--wa-panel); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .search-field input {
  min-height: 42px; padding: 8px 16px 8px 44px; border: 0; border-radius: 10px; background: var(--wa-header); color: var(--wa-text);
  background-image: linear-gradient(45deg, transparent 46%, var(--wa-muted) 47% 53%, transparent 54%), radial-gradient(circle, transparent 50%, var(--wa-muted) 52% 59%, transparent 61%);
  background-position: 28px 23px, 17px 13px; background-size: 8px 8px, 14px 14px; background-repeat: no-repeat;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .search-field input::placeholder { color: var(--wa-muted); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-filter-chips { display: flex; gap: 7px; overflow-x: auto; scrollbar-width: none; }
.filter-chip { min-height: 36px; padding: 6px 13px; border: 1px solid var(--wa-border); border-radius: 999px; background: transparent; color: var(--wa-muted); white-space: nowrap; }
.filter-chip:hover { background: var(--wa-hover); }
.filter-chip.is-active { border-color: transparent; background: color-mix(in srgb, var(--wa-accent) 16%, var(--wa-panel)); color: var(--wa-accent-strong); font-weight: 700; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .filter-row { display: none; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-list { flex: 1; scrollbar-color: color-mix(in srgb, var(--wa-muted) 35%, transparent) transparent; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-item {
  min-height: 76px; grid-template-columns: 52px minmax(0, 1fr); gap: 12px; align-items: center; padding: 8px 12px;
  border-color: var(--wa-border); background: var(--wa-panel); color: var(--wa-text);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-item:hover { background: var(--wa-hover); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-item.is-selected { box-shadow: none; background: var(--wa-selected); }
.conversation-avatar { width: 48px; height: 48px; background: color-mix(in srgb, var(--wa-accent) 18%, var(--wa-header)); color: var(--wa-accent-strong); font-size: .84rem; }
.conversation-content { min-width: 0; display: grid; gap: 4px; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-top strong { color: var(--wa-text); font-size: 1rem; font-weight: 500; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-top time,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-preview { color: var(--wa-muted); font-size: .78rem; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-tags { min-width: 0; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-tags span { max-width: 150px; overflow: hidden; padding: 2px 6px; background: var(--wa-header); color: var(--wa-muted); text-overflow: ellipsis; white-space: nowrap; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-tags b { background: #25d366; color: #062a1d; }

html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-panel { min-width: 0; grid-template-rows: auto minmax(180px, 1fr) auto; background: var(--wa-thread); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-header { justify-content: flex-start; }
.thread-avatar { flex: 0 0 auto; width: 42px; height: 42px; background: color-mix(in srgb, var(--wa-accent) 18%, var(--wa-panel)); color: var(--wa-accent-strong); font-size: .75rem; }
.thread-identity { min-width: 0; flex: 1; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-header p { overflow: hidden; margin: 3px 0 0; color: var(--wa-muted); text-overflow: ellipsis; white-space: nowrap; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-open { display: grid; color: var(--wa-icon); font-size: 1.35rem; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread {
  position: relative; gap: 5px; padding: 24px clamp(24px, 7vw, 96px); background-color: var(--wa-thread);
  background-image: radial-gradient(circle at 18px 18px, color-mix(in srgb, var(--wa-muted) 8%, transparent) 1.4px, transparent 1.5px), radial-gradient(circle at 8px 28px, color-mix(in srgb, var(--wa-muted) 6%, transparent) 1px, transparent 1.1px);
  background-size: 36px 36px, 42px 42px;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message {
  width: fit-content; max-width: min(72%, 680px); padding: 7px 9px 5px; border: 0; border-radius: 8px; background: var(--wa-incoming); color: var(--wa-text); box-shadow: var(--wa-shadow);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message-out { align-self: flex-end; background: var(--wa-outgoing); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message-unknown { max-width: min(72%, 680px); border: 1px dashed var(--wa-border); background: var(--wa-panel-alt); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message-author { color: var(--wa-accent-strong); font-size: .7rem; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message p { margin: 2px 0 3px; line-height: 1.38; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message-meta { color: var(--wa-muted); font-size: .64rem; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-placeholder { padding: 8px 14px; border-radius: 8px; background: var(--wa-header); color: var(--wa-muted); box-shadow: var(--wa-shadow); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .composer {
  display: grid; grid-template-columns: minmax(0, 1fr) auto; align-items: center; gap: 8px; margin: 0 12px 12px; padding: 8px 10px;
  border: 0; border-radius: 14px; background: var(--wa-header); color: var(--wa-text); box-shadow: var(--wa-shadow);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .composer > label,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .composer-footer > div,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] #send-button { display: none; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .composer textarea { height: 42px; min-height: 42px; max-height: 84px; padding: 10px 12px; overflow: hidden; border: 0; background: transparent; color: var(--wa-muted); resize: none; white-space: nowrap; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .composer-footer { display: none; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-column { display: none; }

.drawer-backdrop { background: rgba(11, 20, 26, .42); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] #context-drawer { justify-content: flex-end; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-drawer {
  width: min(430px, 100vw); height: 100%; max-height: none; margin-left: auto; border-radius: 0; background: var(--wa-panel); color: var(--wa-text); box-shadow: -12px 0 36px rgba(0,0,0,.18);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-drawer > header { min-height: 64px; border-color: var(--wa-border); background: var(--wa-header); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-drawer h2,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-drawer h3,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-drawer h4 { color: var(--wa-text); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .drawer-context { background: var(--wa-panel); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .drawer-context section { border-color: var(--wa-border); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .drawer-context :is(input,select,textarea),
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .drawer-context :is(.readonly-linkage,.readonly-orders li,.catalog-readonly-state,.catalog-readonly-product,.sales-assistant-options li) { border-color: var(--wa-border); background: var(--wa-panel-alt); color: var(--wa-text); }

#settings-drawer { z-index: 90; }
#settings-drawer .settings-drawer { display: flex; flex-direction: column; width: min(510px, calc(100vw - 72px)); height: 100%; max-height: none; margin: 0 auto 0 72px; overflow-y: auto; border-radius: 0; background: var(--wa-panel); color: var(--wa-text); }
#settings-drawer .settings-drawer > * { flex: 0 0 auto; }
.settings-drawer > header { min-height: 72px; padding: 16px 20px; border-bottom: 1px solid var(--wa-border); background: var(--wa-header); }
.settings-drawer > header h2 { margin: 0; color: var(--wa-text); font-size: 1.4rem; }
.settings-profile { min-height: 101px; grid-template-columns: 60px minmax(0,1fr); align-items: center; gap: 16px; margin: 0 24px; padding: 22px 0; border-bottom: 1px solid var(--wa-border); }
.profile-avatar { width: 56px; height: 56px; font-size: .82rem; }
.settings-profile div { display: grid; gap: 4px; }
.settings-profile span { color: var(--wa-muted); font-size: .83rem; }
.theme-settings { min-height: 153px; grid-template-columns: 42px minmax(0, 1fr); gap: 12px; align-items: start; padding: 22px 24px; }
.settings-icon { grid-row: 1 / span 2; color: var(--wa-icon); font-size: 1.4rem; }
.theme-settings h3, .theme-settings p { margin: 0; }
.theme-settings h3 { color: var(--wa-text); font-size: 1rem; }
.theme-settings p { margin-top: 4px; color: var(--wa-muted); font-size: .78rem; line-height: 1.4; }
.theme-settings label { grid-column: 2; margin-top: 10px; }
.theme-settings select { min-height: 44px; border-color: var(--wa-border); background: var(--wa-header); color: var(--wa-text); }
.settings-note { margin: 0 24px; padding: 16px 0; border-top: 1px solid var(--wa-border); color: var(--wa-muted); font-size: .75rem; }
.store-policy { margin: 0 16px 24px; padding: 18px; border: 1px solid var(--wa-border); border-radius: 18px; background: color-mix(in srgb, var(--wa-header) 78%, transparent); box-shadow: 0 12px 30px rgba(11, 20, 26, .08); }
.store-policy-heading, .store-policy-foot { display: flex; align-items: center; justify-content: space-between; gap: 16px; }
.store-policy-heading span:first-child { color: var(--wa-accent); font-size: .7rem; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; }
.store-policy-heading h3 { margin: 3px 0 0; color: var(--wa-text); font-size: 1.08rem; }
.policy-version, .policy-readonly { flex: 0 0 auto; padding: 6px 9px; border-radius: 999px; background: var(--wa-panel); color: var(--wa-muted); font-size: .68rem; font-weight: 700; }
.store-policy-summary { margin: 10px 0 16px; color: var(--wa-muted); font-size: .78rem; line-height: 1.45; }
.operator-presence { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 12px 16px; margin-bottom: 16px; padding: 14px; border: 1px solid color-mix(in srgb, var(--wa-accent) 22%, var(--wa-border)); border-radius: 14px; background: color-mix(in srgb, var(--wa-accent) 5%, var(--wa-panel)); }
.presence-copy { display: grid; gap: 3px; }
.presence-copy strong { color: var(--wa-text); font-size: .82rem; }
.presence-copy small { max-width: 330px; color: var(--wa-muted); font-size: .68rem; line-height: 1.4; }
.presence-actions { display: flex; align-items: center; gap: 5px; padding: 4px; border: 1px solid var(--wa-border); border-radius: 999px; background: var(--wa-header); }
.presence-choice { min-height: 30px; padding: 0 10px; border: 0; border-radius: 999px; background: transparent; color: var(--wa-muted); font: inherit; font-size: .66rem; font-weight: 750; cursor: pointer; transition: background .18s ease, color .18s ease, box-shadow .18s ease; }
.presence-choice:hover:not(:disabled) { color: var(--wa-text); }
.presence-choice.is-active { background: var(--wa-accent); color: #062d26; box-shadow: 0 2px 8px color-mix(in srgb, var(--wa-accent) 28%, transparent); }
.presence-choice:disabled { cursor: progress; opacity: .65; }
.presence-roster { grid-column: 1 / -1; display: flex; flex-wrap: wrap; gap: 7px; padding-top: 2px; }
.presence-person { display: inline-flex; align-items: center; gap: 6px; min-height: 28px; padding: 0 9px; border: 1px solid var(--wa-border); border-radius: 999px; background: var(--wa-header); color: var(--wa-text); font-size: .68rem; font-weight: 680; }
.presence-person small { color: var(--wa-muted); font-size: .6rem; font-weight: 600; }
.presence-dot { width: 8px; height: 8px; border-radius: 50%; background: #8696a0; box-shadow: 0 0 0 3px color-mix(in srgb, #8696a0 16%, transparent); }
.presence-dot.is-available { background: #25d366; box-shadow: 0 0 0 3px color-mix(in srgb, #25d366 18%, transparent); }
.presence-dot.is-away { background: #f7b928; box-shadow: 0 0 0 3px color-mix(in srgb, #f7b928 18%, transparent); }
.store-policy-form { display: grid; gap: 13px; }
.policy-hours { min-width: 0; margin: 0; padding: 12px; border: 1px solid var(--wa-border); border-radius: 12px; display: grid; gap: 10px; }
.policy-hours legend { padding-inline: 4px; font-size: .8rem; font-weight: 700; }
.policy-hours :is(p,small) { margin: 0; color: var(--wa-muted); font-size: .7rem; line-height: 1.5; }
.policy-hours input { width: 100%; min-width: 0; min-height: 42px; padding: 8px; border: 1px solid var(--wa-border); border-radius: 8px; background: var(--wa-panel); color: var(--wa-text); font: inherit; }
.policy-hours-day { display: grid; gap: 8px; padding-block: 10px; border-bottom: 1px solid var(--wa-border); }
.policy-hours-day > strong { font-size: .75rem; }
.policy-hours-day > button { justify-self: start; font-size: .7rem; }
.policy-hours-row { display: grid; grid-template-columns: minmax(0,1fr) auto minmax(0,1fr) 32px; align-items: center; gap: 5px; margin-bottom: 5px; }
.policy-hours-row > span { color: var(--wa-muted); font-size: .7rem; }
.channel-settings-details { display: grid; gap: 10px; margin-block: 16px; }
.channel-settings-details > div { display: flex; justify-content: space-between; gap: 16px; font-size: .75rem; }
.channel-settings-details dt { color: var(--wa-muted); }
.channel-settings-details dd { margin: 0; text-align: right; overflow-wrap: anywhere; }
.channel-settings-pending { padding: 12px; border: 1px solid var(--wa-border); border-radius: 10px; font-size: .75rem; line-height: 1.5; }
.channel-settings-pending ul { margin-bottom: 0; padding-left: 18px; }
.channel-settings-actions { display: flex; flex-wrap: wrap; gap: 8px; }
.store-policy-form label { display: grid; gap: 6px; color: var(--wa-muted); font-size: .74rem; font-weight: 650; }
.store-policy-form select { width: 100%; min-height: 42px; border: 1px solid var(--wa-border); border-radius: 10px; background: var(--wa-panel); color: var(--wa-text); }
.store-policy-form select[multiple] { min-height: 78px; padding: 5px; }
.store-policy-form label > small { color: var(--wa-muted); font-size: .66rem; font-weight: 500; }
.policy-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.policy-toggle { display: flex !important; align-items: center; justify-content: space-between; gap: 16px; padding: 12px; border-radius: 12px; background: var(--wa-panel); }
.policy-toggle span { display: grid; gap: 2px; }
.policy-toggle strong { color: var(--wa-text); font-size: .8rem; }
.policy-toggle input { appearance: none; width: 42px; height: 24px; border-radius: 99px; background: var(--wa-border); box-shadow: inset 0 0 0 1px rgba(0,0,0,.08); cursor: pointer; transition: .2s ease; }
.policy-toggle input::after { display: block; width: 18px; height: 18px; margin: 3px; border-radius: 50%; background: #fff; box-shadow: 0 1px 4px rgba(0,0,0,.25); content: ""; transition: .2s ease; }
.policy-toggle input:checked { background: var(--wa-accent); }
.policy-toggle input:checked::after { transform: translateX(18px); }
.store-policy-foot { align-items: flex-end; padding-top: 5px; }
.store-policy-foot > span:first-child { max-width: 230px; color: var(--wa-muted); font-size: .7rem; line-height: 1.35; }
.store-policy-state { display: flex; align-items: center; gap: 12px; min-height: 90px; color: var(--wa-text); }
.store-policy-state p { margin: 3px 0 0; color: var(--wa-muted); font-size: .75rem; }
.store-policy-state.is-error { align-items: flex-start; justify-content: space-between; }
.policy-spinner { width: 24px; height: 24px; border: 3px solid var(--wa-border); border-top-color: var(--wa-accent); border-radius: 50%; animation: policy-spin .8s linear infinite; }
@keyframes policy-spin { to { transform: rotate(360deg); } }

@media (max-width: 900px) {
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace { grid-template-columns: 60px minmax(290px, 42vw) minmax(340px, 1fr); }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .inbox-rail { padding-inline: 6px; }
  .rail-action { width: 46px; }
  #settings-drawer .settings-drawer { width: min(470px, calc(100vw - 60px)); margin-left: 60px; }
}

@media (max-width: 680px) {
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .internal-pilot-banner span { display: none; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .state-alert { display: none; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .app-shell { min-height: 100dvh; grid-template-rows: auto minmax(0, 1fr); }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace { display: block; position: relative; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .inbox-rail { display: none; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-panel,
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-panel { position: absolute; inset: 0; width: 100%; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-mobile-view="list"] .thread-panel,
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-mobile-view="thread"] .conversation-panel { display: none; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-panel { display: flex; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-panel { display: grid; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .mobile-only { display: grid; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread { padding: 18px 12px; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message { max-width: 88%; }
  #settings-drawer .settings-drawer { width: 100vw; margin-left: 0; }
  .policy-grid { grid-template-columns: 1fr; }
  .operator-presence { grid-template-columns: 1fr; }
  .presence-actions { justify-self: start; max-width: 100%; overflow-x: auto; }
  .store-policy { margin-inline: 10px; padding: 15px; }
}

/* WhatsApp fidelity pass: desktop proportions, compact conversation rhythm and true mobile navigation. */
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .app-shell {
  min-height: 0;
  grid-template-rows: minmax(0, 1fr);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .internal-pilot-banner,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .state-alert[data-kind="success"] { display: none; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .state-alert:not([data-kind="success"]) {
  position: fixed; z-index: 120; top: 12px; left: 50%; width: min(92vw, 620px); min-height: 44px;
  border: 1px solid var(--wa-border); border-radius: 10px; box-shadow: 0 8px 28px rgba(0,0,0,.24); transform: translateX(-50%);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace {
  height: 100dvh; grid-template-columns: 72px clamp(370px, 30vw, 510px) minmax(420px, 1fr); border-top: 0;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] :is(.rail-action,.icon-button) svg {
  display: block; width: 24px; height: 24px; margin: auto; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .rail-action { width: 44px; height: 44px; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .rail-action.is-active::after { display: none; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .rail-action.is-active { background: color-mix(in srgb, var(--wa-text) 11%, transparent); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .panel-heading,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-header { min-height: 72px; height: 72px; padding: 10px 18px; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .panel-heading h1 { font-size: 1.42rem; font-weight: 650; letter-spacing: -.02em; }
.panel-actions, .thread-header-actions, .composer-tools, .contact-quick-actions { display: flex; align-items: center; gap: 8px; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .panel-actions .fixture-badge { display: none; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .icon-button {
  display: inline-grid; place-items: center; width: 42px; height: 42px; border-radius: 50%; color: var(--wa-icon);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .mobile-only { display: none; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .icon-button:disabled { cursor: default; opacity: 1; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .icon-button:hover:not(:disabled) { background: color-mix(in srgb, var(--wa-text) 9%, transparent); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .filters { gap: 9px; padding: 10px 14px 9px; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .search-field input { min-height: 40px; border-radius: 9px; font-size: .88rem; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-filter-chips { padding-bottom: 1px; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .filter-chip { min-height: 34px; padding: 5px 13px; font-size: .82rem; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-item {
  min-height: 76px; grid-template-columns: 52px minmax(0, 1fr); gap: 12px; padding: 8px 14px; border-bottom: 0;
  justify-items: stretch; text-align: left;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-content {
  justify-self: stretch; align-self: stretch; width: 100%; height: 100%; align-content: center; justify-content: stretch; justify-items: stretch; gap: 5px; padding-right: 2px; border-bottom: 1px solid var(--wa-border); text-align: left;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-item:last-child .conversation-content,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-item.is-selected .conversation-content { border-bottom-color: transparent; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-avatar { width: 50px; height: 50px; font-size: .8rem; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-top strong { font-size: .96rem; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-top time { font-size: .7rem; }
.conversation-top, .conversation-bottom { width: 100%; justify-content: flex-start; text-align: left; }
.conversation-bottom { min-width: 0; display: flex; align-items: center; gap: 8px; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-bottom .conversation-preview { flex: 1; font-size: .82rem; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-bottom b {
  min-width: 20px; padding: 3px 6px; border-radius: 999px; background: #25d366; color: #062a1d; font-size: .65rem; text-align: center;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-tags { display: none; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-header { gap: 12px; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-avatar { width: 44px; height: 44px; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-header h2 { font-size: .98rem; font-weight: 550; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-header p { font-size: .72rem; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-header-actions { margin-left: auto; gap: 4px; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-panel {
  z-index: 6; min-width: 0; min-height: 0; display: grid; grid-template-rows: 72px auto auto minmax(0, 1fr) auto;
  overflow: hidden; border-left: 1px solid var(--wa-border); background: var(--wa-panel); color: var(--wa-text);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-panel[hidden] { display: none; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-header {
  min-width: 0; display: flex; align-items: center; gap: 14px; padding: 10px 14px; background: var(--wa-header);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-header h2 { margin: 0; color: var(--wa-text); font-size: 1rem; font-weight: 550; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-header .icon-button { flex: 0 0 40px; width: 40px; height: 40px; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-tools {
  position: relative; display: grid; grid-template-columns: 44px minmax(0, 1fr); align-items: center; gap: 8px; padding: 12px 12px 8px;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-date-open { width: 40px; height: 40px; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-native-date {
  position: absolute; left: 28px; bottom: 6px; width: 1px; height: 1px; padding: 0; opacity: 0; pointer-events: none;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-field {
  min-width: 0; min-height: 48px; display: grid; grid-template-columns: 24px minmax(0, 1fr) 34px; align-items: center; gap: 7px;
  padding: 0 8px 0 16px; border: 1px solid var(--wa-border); border-radius: 24px; background: var(--wa-panel); color: var(--wa-muted);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-field:focus-within { border-color: var(--wa-text); box-shadow: 0 0 0 1px var(--wa-text); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-field > svg { width: 19px; fill: none; stroke: currentColor; stroke-width: 1.8; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-field input {
  width: 100%; min-width: 0; min-height: 44px; padding: 0; border: 0; outline: 0; background: transparent; color: var(--wa-text); font: inherit;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-field input:focus-visible { outline: 0; box-shadow: none; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-field input::-webkit-search-cancel-button { display: none; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-field button {
  width: 32px; height: 32px; display: grid; place-items: center; padding: 0; border: 0; border-radius: 50%; background: transparent; color: var(--wa-icon); cursor: pointer;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-field button:hover { background: var(--wa-hover); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-field button svg { width: 18px; fill: none; stroke: currentColor; stroke-width: 2; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-status {
  min-height: 58px; display: grid; place-items: center; padding: 12px 24px; color: var(--wa-muted); font-size: .78rem; text-align: center;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-status.has-results {
  position: absolute; width: 1px; height: 1px; min-height: 0; margin: -1px; padding: 0; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-results { margin: 0; padding: 0; overflow-y: auto; list-style: none; scrollbar-color: color-mix(in srgb, var(--wa-muted) 45%, transparent) transparent; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-result {
  width: 100%; min-width: 0; display: grid; gap: 5px; padding: 11px 28px; border: 0; background: transparent; color: var(--wa-text); font: inherit; text-align: left; cursor: pointer;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-result:hover,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-result.is-current { background: var(--wa-hover); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-result time { color: var(--wa-muted); font-size: .72rem; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-result > span { overflow: hidden; color: var(--wa-text); font-size: .82rem; line-height: 1.4; text-overflow: ellipsis; white-space: nowrap; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-result mark { background: transparent; color: #00c776; font-weight: 700; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-load-older {
  min-height: 46px; padding: 10px 18px; border: 0; border-top: 1px solid var(--wa-border); background: var(--wa-panel); color: var(--wa-accent-strong); font: inherit; font-size: .78rem; cursor: pointer;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-load-older:hover { background: var(--wa-hover); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread {
  isolation: isolate; gap: 3px; padding: 26px clamp(24px, 6vw, 92px); background-color: var(--wa-thread);
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='240' height='240' viewBox='0 0 240 240' fill='none' stroke='%23c9c3ba' stroke-width='1.4' stroke-linecap='round' stroke-linejoin='round' opacity='.68'%3E%3Cpath d='M18 37l8-8 8 8-8 8zM26 24v-6m0 38v-7M8 37h8m20 0h8M76 18c13 0 23 8 23 18S89 54 76 54c-3 0-6 0-9-1l-11 6 3-12c-4-3-6-7-6-11 0-10 10-18 23-18zM129 18l18 18m-4-22 8 8-20 20-8-8zM195 13l7 14 16 2-12 11 3 16-14-8-15 8 3-16-11-11 16-2zM20 94c8-10 21-11 29-3 9 8 7 21-2 29l-18 15-17-16c-8-8-8-20 0-27 2-2 5-3 8-3M74 86h45v35H74zM81 95l13 10 18-13M89 121v10h17v-10M158 86c13 0 23 10 23 22s-10 22-23 22-23-10-23-22 10-22 23-22zm-9 20h.1m18 0h.1m-20 10c7 7 15 7 22 0M204 88l31 16-14 6-7 15zM22 168h48v36H22zM30 177h32m-32 9h22m-22 9h29M106 160l9 17 19 3-14 13 3 19-17-9-17 9 3-19-14-13 19-3zM166 167c8-8 20-8 28 0s8 20 0 28l-28 27-28-27c-8-8-8-20 0-28s20-8 28 0zM219 160v57m-13-42 13-15 13 15m-26 28 13 14 13-14'/%3E%3C/svg%3E"); background-repeat: repeat; background-size: 240px 240px;
}
html[data-theme="dark"][data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread {
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='240' height='240' viewBox='0 0 240 240' fill='none' stroke='%2333444e' stroke-width='1.4' stroke-linecap='round' stroke-linejoin='round' opacity='.72'%3E%3Cpath d='M18 37l8-8 8 8-8 8zM26 24v-6m0 38v-7M8 37h8m20 0h8M76 18c13 0 23 8 23 18S89 54 76 54c-3 0-6 0-9-1l-11 6 3-12c-4-3-6-7-6-11 0-10 10-18 23-18zM129 18l18 18m-4-22 8 8-20 20-8-8zM195 13l7 14 16 2-12 11 3 16-14-8-15 8 3-16-11-11 16-2zM20 94c8-10 21-11 29-3 9 8 7 21-2 29l-18 15-17-16c-8-8-8-20 0-27 2-2 5-3 8-3M74 86h45v35H74zM81 95l13 10 18-13M89 121v10h17v-10M158 86c13 0 23 10 23 22s-10 22-23 22-23-10-23-22 10-22 23-22zm-9 20h.1m18 0h.1m-20 10c7 7 15 7 22 0M204 88l31 16-14 6-7 15zM22 168h48v36H22zM30 177h32m-32 9h22m-22 9h29M106 160l9 17 19 3-14 13 3 19-17-9-17 9 3-19-14-13 19-3zM166 167c8-8 20-8 28 0s8 20 0 28l-28 27-28-27c-8-8-8-20 0-28s20-8 28 0zM219 160v57m-13-42 13-15 13 15m-26 28 13 14 13-14'/%3E%3C/svg%3E");
}
/* Assets fornecidos e validados contra os wallpapers originais do WhatsApp. */
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread {
  background-image: url("/assets/backgrounds/whatsapp-chat-light.png");
  background-position: left top;
  background-repeat: repeat;
  background-size: clamp(380px, 42vw, 500px) auto;
}
html[data-theme="dark"][data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread {
  background-image: linear-gradient(rgba(11, 20, 26, .82), rgba(11, 20, 26, .82)), url("/assets/backgrounds/whatsapp-chat-dark.png");
  background-repeat: no-repeat, repeat;
  background-size: auto, clamp(400px, 45vw, 540px) auto;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message {
  position: relative; max-width: min(68%, 650px); padding: 6px 9px 5px; border-radius: 7px; font-size: .9rem;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message::before {
  position: absolute; top: 0; left: -7px; width: 9px; height: 12px; background: var(--wa-incoming); clip-path: polygon(100% 0, 100% 100%, 0 0); content: "";
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message-out::before {
  right: -7px; left: auto; background: var(--wa-outgoing); clip-path: polygon(0 0, 100% 0, 0 100%);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message-unknown { align-self: flex-start; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message-search-match { outline: 2px solid color-mix(in srgb, #f7c948 78%, transparent); outline-offset: 2px; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message-search-current { outline-width: 4px; background-image: linear-gradient(color-mix(in srgb, #f7c948 18%, transparent), color-mix(in srgb, #f7c948 18%, transparent)); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message-author { display: block; margin-bottom: 2px; font-size: .68rem; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message-out .message-author { display: none; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message p { display: inline; margin: 0; line-height: 1.38; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message-meta {
  display: inline-flex; align-items: center; gap: 3px; float: right; margin: 6px 0 0 11px; line-height: 1; white-space: nowrap;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message-status[data-status="read"] { color: #53bdeb; font-size: .74rem; letter-spacing: -3px; padding-right: 3px; }
.message-date { align-self: center; position: sticky; z-index: 2; top: 4px; margin: 11px 0 8px; }
.message-date span { display: block; padding: 7px 12px; border-radius: 8px; background: color-mix(in srgb, var(--wa-panel) 92%, transparent); color: var(--wa-muted); box-shadow: var(--wa-shadow); font-size: .68rem; font-weight: 600; text-transform: uppercase; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .composer {
  min-height: 66px; grid-template-columns: minmax(0, 1fr) auto; gap: 6px; margin: 0; padding: 10px 14px; border-radius: 0; box-shadow: none;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .composer-tools { gap: 2px; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .composer textarea {
  height: 44px; min-height: 44px; padding: 11px 15px; border-radius: 9px; background: var(--wa-panel); color: var(--wa-muted); font-size: .9rem;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .composer-lock { width: 40px; height: 40px; display: grid; place-items: center; color: var(--wa-icon); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .composer-lock svg { width: 22px; height: 22px; fill: none; stroke: currentColor; stroke-width: 1.8; }

html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-human-ops="active"] .operation-bar,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-human-ops="active"] .internal-tools,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-human-ops="active"] .composer { display: grid; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-human-ops="active"] .thread-panel { grid-template-rows: auto auto auto minmax(80px, 1fr) auto; }
html[data-human-ops="active"] .operation-bar { grid-template-columns: auto minmax(150px, 1fr) auto minmax(130px, .8fr) auto minmax(170px, 1fr) auto; }
html[data-human-ops="active"] .internal-tools { gap: 10px; }
html[data-human-ops="active"] .internal-action-row { display: none; }
html[data-human-ops="active"] .ai-disabled { display: none; }
.human-ops-status { grid-column: 1 / -1; display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 8px 11px; border: 1px solid color-mix(in srgb, var(--warning) 45%, var(--wa-border)); border-radius: 9px; background: color-mix(in srgb, var(--warning) 10%, var(--wa-panel)); color: var(--wa-text); font-size: .72rem; }
.human-ops-status[data-tone="positive"] { border-color: color-mix(in srgb, var(--positive) 45%, var(--wa-border)); background: color-mix(in srgb, var(--positive) 9%, var(--wa-panel)); }
.human-ops-status[data-tone="negative"] { border-color: color-mix(in srgb, var(--negative) 45%, var(--wa-border)); background: color-mix(in srgb, var(--negative) 9%, var(--wa-panel)); }
.human-ops-status span { color: var(--wa-muted); }
.internal-note-row { display: grid; grid-template-columns: minmax(0, 1fr) auto; align-items: end; gap: 8px; }
.internal-note-row label { min-width: 0; }
.internal-note-row textarea, .close-note-field input, .template-field :is(select, input) { width: 100%; border: 1px solid var(--wa-border); border-radius: 8px; background: var(--wa-panel); color: var(--wa-text); }
.possession-transition { grid-column: 1 / -1; display: grid; grid-template-columns: minmax(160px, .75fr) minmax(260px, 1.5fr) auto; align-items: end; gap: 7px 10px; padding-top: 8px; border-top: 1px solid var(--wa-border); }
.possession-transition > strong { grid-column: 1 / -1; color: var(--wa-text); font-size: .76rem; }
.possession-transition > label:not(.return-ai-confirm) { display: grid; gap: 4px; min-width: 0; color: var(--wa-muted); font-size: .68rem; font-weight: 700; }
.possession-transition textarea { min-height: 50px; resize: vertical; border: 1px solid var(--wa-border); border-radius: 8px; background: var(--wa-panel); color: var(--wa-text); }
.possession-transition > small { grid-column: 2; color: var(--wa-muted); font-size: .62rem; }
.return-ai-confirm { grid-column: 1 / -1; display: flex; align-items: flex-start; gap: 8px; padding: 8px 10px; border-radius: 8px; background: color-mix(in srgb, var(--warning) 12%, var(--wa-panel)); color: var(--wa-text); font-size: .7rem; font-weight: 650; }
.return-ai-confirm input { appearance: auto; width: 18px; min-width: 18px; height: 18px; min-height: 18px; margin: 0; padding: 0; accent-color: var(--brand-action); }
.return-ai-confirm input:focus-visible { outline: 3px solid rgba(17,103,200,.38); outline-offset: 2px; }
html[data-human-ops="active"] .operation-bar :is(input, select),
html[data-human-ops="active"] :is(.operation-bar, .internal-tools) .secondary-button { border-color: var(--wa-border); background: var(--wa-panel); color: var(--wa-text); }
html[data-human-ops="active"] :is(.operation-bar, .internal-tools) .secondary-button:hover { background: var(--wa-hover); }
.internal-note-row textarea { min-height: 58px; resize: vertical; }
.template-field { grid-column: 1 / -1; display: grid; gap: 4px; color: var(--wa-muted); font-size: .72rem; font-weight: 700; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-human-ops="active"] .composer > .template-field { display: grid; }
html[data-human-ops="active"] .composer { grid-template-columns: minmax(0, 1fr) auto; }
html[data-human-ops="active"] .composer textarea, html[data-human-ops="active"] .composer-footer { grid-column: 1 / -1; }
html[data-human-ops="active"] .composer-footer { display: flex !important; }
html[data-human-ops="active"] #send-button { display: inline-flex !important; }
html[data-human-ops="active"] .composer-lock { display: none !important; }
html[data-human-ops="active"] .message-human-pending { opacity: .72; }
html[data-human-ops="active"] .message-human-failed { border: 1px solid var(--negative); }

@media (max-width: 1100px) {
  html[data-human-ops="active"] .operation-bar { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  html[data-human-ops="active"] .operation-bar .inline-field { min-width: 0; }
  .possession-transition { grid-template-columns: minmax(150px, .75fr) minmax(0, 1.5fr); }
  .possession-transition > .button { grid-column: 1 / -1; width: 100%; }
}
@media (max-width: 700px) {
  html[data-human-ops="active"] .operation-bar { grid-template-columns: 1fr 1fr; max-height: 52vh; overflow-y: auto; }
  html[data-human-ops="active"] .operation-bar .inline-field { grid-column: 1 / -1; grid-row: auto; width: 100%; }
  html[data-human-ops="active"] .operation-bar :is(#transfer-button, #queue-button) { grid-column: 1 / -1; grid-row: auto; width: 100%; }
  html[data-human-ops="active"] .operation-bar :is(select, input) { width: 100%; min-width: 0; }
  .possession-transition { order: -1; grid-template-columns: minmax(0, 1fr) auto; }
  .possession-transition > strong { grid-column: 1 / -1; }
  .possession-transition > label:not(.return-ai-confirm):nth-of-type(1) { grid-column: 1; grid-row: 2; }
  .possession-transition > label:not(.return-ai-confirm):nth-of-type(2) { grid-column: 1 / -1; grid-row: 3; }
  .possession-transition > .button { grid-column: 2; grid-row: 2; align-self: end; }
  .possession-transition > .return-ai-confirm { grid-column: 1 / -1; grid-row: 4; }
  .possession-transition textarea { width: 100%; min-height: 44px; }
  .possession-transition > small { position: absolute; width: 1px; height: 1px; overflow: hidden; clip-path: inset(50%); white-space: nowrap; }
  html[data-human-ops="active"] .internal-tools { max-height: 42vh; overflow-y: auto; }
  html[data-human-ops="active"] .saved-reply-row { grid-template-columns: 1fr; }
  html[data-human-ops="active"] .saved-reply-row :is(label, select, button) { width: 100%; min-width: 0; }
  .internal-note-row { grid-template-columns: 1fr; }
  .internal-note-row .button { width: 100%; }
  .human-ops-status { align-items: flex-start; flex-direction: column; gap: 3px; }
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-drawer {
  width: clamp(430px, 31vw, 520px); overflow: hidden; display: grid; grid-template-rows: 72px minmax(0, 1fr);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] #context-drawer { background: transparent; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-drawer > header {
  min-height: 72px; justify-content: flex-start; gap: 10px; padding: 10px 12px; border-color: var(--wa-border);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-drawer > header h2 { margin: 0; font-size: 1rem; font-weight: 650; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-drawer > header .icon-button { flex: 0 0 42px; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .drawer-context {
  min-height: 0; overflow-x: hidden; overflow-y: auto; overscroll-behavior: contain; background: var(--wa-panel-alt);
  scrollbar-color: color-mix(in srgb, var(--wa-muted) 42%, transparent) transparent;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .drawer-context > section { padding: 20px 22px; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .drawer-context .contact-profile {
  min-height: 112px; display: grid; grid-template-columns: 72px minmax(0, 1fr) auto; align-items: center; gap: 14px;
  padding: 20px 22px; border-bottom: 0; background: var(--wa-panel); text-align: left;
}
.contact-profile-avatar {
  width: 72px; height: 72px; display: grid; place-items: center; margin: 0; border-radius: 50%;
  background: color-mix(in srgb, var(--wa-accent) 19%, var(--wa-header)); color: var(--wa-accent-strong); font-size: 1.05rem; font-weight: 750;
}
.contact-profile-copy { min-width: 0; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .contact-profile h3 {
  overflow: hidden; margin: 0; color: var(--wa-text); font-size: 1.16rem; font-weight: 600; text-overflow: ellipsis; white-space: nowrap;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .contact-profile p {
  overflow: hidden; margin: 5px 0 0; color: var(--wa-muted); font-size: .78rem; text-overflow: ellipsis; white-space: nowrap;
}
.contact-search-action {
  min-width: 64px; min-height: 58px; display: grid; place-items: center; gap: 4px; padding: 7px; border: 0; border-radius: 10px;
  background: transparent; color: var(--wa-accent-strong); font: inherit; font-size: .67rem; cursor: pointer;
}
.contact-search-action svg { width: 23px; height: 23px; fill: none; stroke: currentColor; stroke-width: 1.9; stroke-linecap: round; }
.contact-search-action:hover { background: var(--wa-hover); }
.contact-search-action:focus-visible,
.contact-disclosure > summary:focus-visible { outline: 3px solid color-mix(in srgb, var(--wa-accent) 55%, transparent); outline-offset: -3px; box-shadow: none; }
.contact-overview { margin-top: 8px; background: var(--wa-panel); }
.contact-section-heading { display: flex; align-items: center; justify-content: space-between; gap: 12px; }
.contact-section-heading h3,
.contact-section-heading h4 { margin: 2px 0 0 !important; }
.contact-eyebrow { color: var(--wa-accent-strong); font-size: .62rem; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; }
.contact-facts { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 0; margin: 16px 0 0; border: 1px solid var(--wa-border); border-radius: 12px; overflow: hidden; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .drawer-context .contact-facts > div {
  min-width: 0; padding: 11px 12px; border-right: 1px solid var(--wa-border); border-bottom: 1px solid var(--wa-border); background: var(--wa-panel-alt);
}
.contact-facts > div:nth-child(2n) { border-right: 0 !important; }
.contact-facts > div:nth-last-child(-n+2) { border-bottom: 0 !important; }
.contact-facts dt { color: var(--wa-muted); font-size: .61rem; letter-spacing: .035em; }
.contact-facts dd { overflow: hidden; margin-top: 3px; color: var(--wa-text); font-size: .76rem; font-weight: 600; text-overflow: ellipsis; white-space: nowrap; }
.contact-disclosure { margin-top: 8px; border-block: 1px solid var(--wa-border); background: var(--wa-panel); }
.contact-disclosure + .contact-disclosure { margin-top: 8px; }
.contact-disclosure > summary {
  min-height: 76px; display: grid; grid-template-columns: 42px minmax(0, 1fr) 24px; align-items: center; gap: 12px;
  padding: 12px 20px; color: var(--wa-text); cursor: pointer; list-style: none;
}
.contact-disclosure > summary::-webkit-details-marker { display: none; }
.contact-disclosure > summary:hover { background: var(--wa-hover); }
.contact-disclosure > summary > span:nth-child(2) { min-width: 0; display: grid; gap: 3px; }
.contact-disclosure > summary strong { font-size: .88rem; font-weight: 650; }
.contact-disclosure > summary small { overflow: hidden; color: var(--wa-muted); font-size: .7rem; text-overflow: ellipsis; white-space: nowrap; }
.contact-summary-icon { width: 42px; height: 42px; display: grid; place-items: center; border-radius: 50%; background: color-mix(in srgb, var(--wa-accent) 13%, var(--wa-panel)); color: var(--wa-accent-strong); }
.contact-summary-icon svg, .contact-summary-chevron { width: 21px; height: 21px; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
.contact-summary-chevron { color: var(--wa-muted); transition: transform 160ms ease; }
.contact-disclosure[open] .contact-summary-chevron { transform: rotate(180deg); }
.contact-disclosure-body { padding: 2px 20px 20px; border-top: 1px solid var(--wa-border); }
.contact-disclosure-body > .context-scope { margin: 16px 0 12px; }
.contact-disclosure-body .readonly-linkage { margin-top: 16px; margin-bottom: 16px; padding: 12px; }
.contact-disclosure-body .readonly-linkage + dl { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
.contact-disclosure-body .readonly-orders { margin-top: 10px; }
.contact-disclosure-body .context-freshness { padding-top: 12px; border-top: 1px solid var(--wa-border); }
.contact-count { min-width: 24px; padding: 3px 8px; border-radius: 999px; background: color-mix(in srgb, var(--wa-accent) 14%, var(--wa-panel)); color: var(--wa-accent-strong); font-size: .68rem; font-weight: 750; text-align: center; }
.contact-inline-state { display: flex; align-items: center; gap: 12px; margin-top: 16px; padding: 13px; border: 1px solid var(--wa-border); border-radius: 10px; background: var(--wa-panel-alt); }
.contact-inline-state > div { display: grid; gap: 3px; }
.contact-inline-state strong { color: var(--wa-text); font-size: .78rem; }
.contact-inline-state span { color: var(--wa-muted); font-size: .68rem; line-height: 1.4; }
.contact-inline-state .button { min-height: 40px; margin-left: auto; }
.contact-state-spinner { flex: 0 0 18px; width: 18px; height: 18px; border: 2px solid var(--wa-border); border-top-color: var(--wa-accent); border-radius: 50%; animation: contact-spin 800ms linear infinite; }
.contact-commerce-body { padding-top: 16px; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .drawer-context .contact-commerce-body > .catalog-readonly-panel { padding: 0; border: 0; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .contact-commerce-body .sales-assistant-preview {
  margin: 0 0 20px; padding: 14px; border: 1px solid color-mix(in srgb, var(--wa-accent) 32%, var(--wa-border)); border-radius: 12px;
  background: color-mix(in srgb, var(--wa-accent) 7%, var(--wa-panel));
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .contact-commerce-body :is(.secondary-button,input,textarea) { border-color: var(--wa-border); background: var(--wa-panel-alt); color: var(--wa-text); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .contact-commerce-body .primary-button { background: var(--wa-accent-strong); color: var(--wa-panel); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .contact-commerce-body .secondary-button:hover { background: var(--wa-hover); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .contact-commerce-body :is(.readonly-selection-item,.conversation-cart-items > li,.cart-persist-form fieldset,.readonly-selection-summary) {
  border-color: var(--wa-border); background: var(--wa-panel-alt); color: var(--wa-text);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .contact-commerce-body :is(.catalog-readonly-summary,.readonly-selection-status) { background: var(--wa-header); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .contact-commerce-body :is(.sales-preview-facts,.commerce-purchase-summary) { border-color: var(--wa-border); background: var(--wa-panel-alt); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .contact-commerce-body .commerce-next-decision { border-color: color-mix(in srgb, var(--wa-accent) 38%, var(--wa-border)); background: color-mix(in srgb, var(--wa-accent) 8%, var(--wa-panel)); }
@keyframes contact-spin { to { transform: rotate(360deg); } }

@media (prefers-reduced-motion: reduce) {
  .contact-summary-chevron, .contact-state-spinner { transition: none; animation: none; }
}

@media (max-width: 1100px) {
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace { grid-template-columns: 60px clamp(320px, 38vw, 420px) minmax(340px, 1fr); }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace.is-thread-searching { position: relative; grid-template-columns: 60px clamp(320px, 38vw, 420px) minmax(340px, 1fr); }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-panel { position: absolute; inset: 0 0 0 auto; width: min(420px, calc(100vw - 60px)); box-shadow: -8px 0 24px rgba(0,0,0,.2); }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread { padding-inline: clamp(18px, 4vw, 48px); }
}

@media (max-width: 768px) {
  .sales-preview-facts dl, .commerce-purchase-summary dl { grid-template-columns: 1fr; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .app-shell { height: 100dvh; min-height: 0; grid-template-rows: minmax(0, 1fr); }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace { position: relative; display: block; height: 100dvh; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .inbox-rail { display: none; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-panel,
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-panel { position: absolute; inset: 0; width: 100%; height: 100%; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-mobile-view="list"] .thread-panel,
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-mobile-view="thread"] .conversation-panel { display: none; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-panel { display: flex; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-panel { display: grid; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .panel-heading,
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-header { min-height: 60px; height: 60px; padding: 8px 12px; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .panel-heading h1 { font-size: 1.25rem; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .mobile-only { display: grid; flex: 0 0 38px; width: 38px; font-size: 0; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] #mobile-back::before { font-size: 1.35rem; content: "←"; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-panel { inset: 0; width: 100%; grid-template-rows: 60px auto auto minmax(0, 1fr) auto; box-shadow: none; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-header { padding: 8px 10px; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread-search-result { padding-inline: 22px; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .filters { padding: 8px 10px; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-item { min-height: 72px; padding-inline: 10px; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread { padding: 16px 12px; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread { background-size: 380px auto; }
  html[data-theme="dark"][data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread { background-size: auto, 380px auto; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message { max-width: 86%; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .composer { min-height: 60px; padding: 7px 8px max(7px, env(safe-area-inset-bottom)); }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-drawer { width: 100vw; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .drawer-context .contact-profile { grid-template-columns: 60px minmax(0, 1fr) auto; padding-inline: 16px; }
  .contact-profile-avatar { width: 60px; height: 60px; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .drawer-context > section { padding-inline: 16px; }
  .contact-disclosure > summary { padding-inline: 16px; }
  .contact-disclosure-body { padding-inline: 16px; }
}

@media (max-width: 390px) {
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .filter-chip { padding-inline: 11px; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-avatar { width: 46px; height: 46px; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-item { grid-template-columns: 46px minmax(0, 1fr); }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .message { max-width: 91%; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread { background-size: 320px auto; }
  html[data-theme="dark"][data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .thread { background-size: auto, 320px auto; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .drawer-context .contact-profile { grid-template-columns: 52px minmax(0, 1fr); }
  .contact-profile-avatar { width: 52px; height: 52px; }
  .contact-search-action { grid-column: 1 / -1; width: 100%; min-height: 42px; display: flex; justify-content: center; gap: 8px; background: var(--wa-panel-alt); }
  .contact-facts { grid-template-columns: 1fr; }
  .contact-facts > div { border-right: 0 !important; border-bottom: 1px solid var(--wa-border) !important; }
  .contact-facts > div:last-child { border-bottom: 0 !important; }
  .contact-disclosure > summary { grid-template-columns: 38px minmax(0, 1fr) 20px; gap: 10px; }
  .contact-summary-icon { width: 38px; height: 38px; }
}

/* Catálogo canônico ZV-N01–ZV-N39 */
[hidden] { display: none !important; }
.catalog-menu-button { flex: 0 0 44px; width: 44px; height: 44px; display: inline-grid; place-items: center; border: 1px solid rgba(255,255,255,.46); color: #fff; font-size: 1.25rem; }
.app-header > .commerce-launch, .app-header > .ai-launch, .app-header > .engagement-launch { display: none !important; }
.catalog-nav { position: fixed; z-index: 80; inset: 68px auto 0 0; width: min(88vw, 340px); padding: 16px 12px 28px; overflow-y: auto; border-right: 1px solid var(--border); background: #fff; box-shadow: 14px 10px 36px rgba(7,35,73,.2); transform: translateX(-105%); transition: transform 180ms ease-out; }
.catalog-nav.open { transform: translateX(0); }
.catalog-nav section + section { margin-top: 18px; padding-top: 14px; border-top: 1px solid var(--border); }
.catalog-nav h2 { margin: 0 8px 7px; color: var(--muted); font-size: .68rem; letter-spacing: .08em; text-transform: uppercase; }
.catalog-nav a { min-height: 44px; display: grid; grid-template-columns: 42px minmax(0,1fr); align-items: center; gap: 8px; padding: 8px 10px; border-radius: 9px; color: #213a5a; text-decoration: none; font-size: .82rem; font-weight: 700; }
.catalog-nav a > span { color: var(--muted); font-size: .66rem; }
.catalog-nav a:hover { background: #eef5ff; }
.catalog-nav a.active { background: #e4f0ff; color: var(--brand); box-shadow: inset 3px 0 var(--brand-action); }
.catalog-nav a.active > span { color: var(--brand-action); }
.catalog-screen { min-height: calc(100dvh - 68px); padding: clamp(18px,3vw,34px); background: #f3f6fa; }
.catalog-page-header { display: flex; align-items: flex-start; justify-content: space-between; gap: 24px; max-width: 1440px; margin: 0 auto 18px; }
.catalog-page-header h1 { margin: 4px 0 7px; color: var(--brand); font-size: clamp(1.45rem,3vw,2rem); line-height: 1.12; outline: none; }
.catalog-page-header h1:focus-visible { padding-left: 9px; border-left: 4px solid var(--brand-action); outline: 0; box-shadow: none; }
.catalog-page-header p { max-width: 720px; margin: 0; color: var(--muted); line-height: 1.55; }
.catalog-header-actions { display: flex; flex: 0 0 auto; align-items: end; gap: 10px; }
.catalog-header-actions label, .catalog-filters label, .catalog-form label, .stacked-field { display: grid; gap: 5px; color: var(--muted); font-size: .72rem; font-weight: 750; }
.catalog-header-actions select { min-width: 180px; }
.catalog-content, .catalog-state { max-width: 1440px; margin-inline: auto; }
.catalog-state { min-height: 58px; display: flex; align-items: center; gap: 12px; margin-bottom: 18px; padding: 11px 14px; border: 1px solid #bed3ef; border-left: 4px solid var(--brand-action); border-radius: 10px; background: #edf5ff; }
.catalog-state[data-tone="success"] { border-color: #a8d7bb; border-left-color: var(--positive); background: #ecf8f1; }
.catalog-state[data-tone="warning"] { border-color: #eed69e; border-left-color: #9a6700; background: #fff8e8; }
.catalog-state[data-tone="error"] { border-color: #efb7b1; border-left-color: var(--negative); background: #fff1ef; }
.catalog-state-icon { flex: 0 0 10px; width: 10px; height: 10px; border-radius: 50%; background: currentColor; }
.catalog-state div { display: grid; gap: 2px; }
.catalog-state strong { color: var(--brand); font-size: .82rem; }
.catalog-state p { margin: 0; color: var(--muted); font-size: .75rem; }
.catalog-state .button { min-height: 44px; margin-left: auto; }
.catalog-metrics { display: grid; grid-template-columns: repeat(4,minmax(0,1fr)); gap: 13px; margin-bottom: 14px; }
.catalog-metrics article, .catalog-card { border: 1px solid var(--border); border-radius: 14px; background: #fff; box-shadow: 0 6px 24px rgba(22,57,99,.06); }
.catalog-metrics article { display: grid; gap: 5px; padding: 17px; }
.catalog-metrics span, .catalog-metrics small { color: var(--muted); font-size: .72rem; }
.catalog-metrics strong { color: var(--brand); font-size: 1.55rem; }
.catalog-grid { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 14px; }
.catalog-card { min-width: 0; padding: 18px; }
.catalog-card > header { display: flex; align-items: center; justify-content: space-between; gap: 14px; }
.catalog-card h2 { margin: 0; color: var(--brand); font-size: 1rem; }
.status-chip { display: inline-flex; align-items: center; min-height: 28px; padding: 4px 9px; border-radius: 999px; background: #edf0f4; color: #526174; font-size: .68rem; font-weight: 800; }
.status-chip.positive { background: #e7f6ed; color: #12673c; }
.status-chip.warning { background: #fff3d4; color: #765000; }
.bar-chart { height: 190px; display: flex; align-items: end; gap: 8%; padding: 26px 12px 0; border-bottom: 1px solid var(--border); }
.bar-chart span { position: relative; flex: 1; height: var(--bar); border-radius: 7px 7px 0 0; background: linear-gradient(180deg,#3977bc,#1d5799); }
.bar-chart i { position: absolute; top: calc(100% + 6px); left: 50%; color: var(--muted); font-size: .65rem; font-style: normal; transform: translateX(-50%); }
.action-list { display: grid; gap: 2px; margin: 10px 0 0; padding: 0; list-style: none; }
.action-list li { display: grid; gap: 3px; padding: 13px 4px; border-bottom: 1px solid var(--border); }
.action-list strong { color: var(--brand); font-size: .83rem; }
.action-list span { color: var(--muted); font-size: .73rem; }
.catalog-list-card { padding: 0; overflow: hidden; }
.catalog-filters { display: flex; align-items: end; gap: 10px; padding: 15px 16px; border-bottom: 1px solid var(--border); }
.catalog-search { flex: 1; }
.filter-count { min-width: 20px; padding: 2px 6px; border-radius: 999px; background: #dceafc; color: var(--brand); }
.catalog-table-wrap { overflow-x: auto; }
.catalog-table-wrap table { width: 100%; border-collapse: collapse; }
.catalog-table-wrap th, .catalog-table-wrap td { padding: 13px 16px; border-bottom: 1px solid var(--border); text-align: left; white-space: nowrap; }
.catalog-table-wrap th { background: #f6f8fb; color: #58697c; font-size: .68rem; letter-spacing: .025em; text-transform: uppercase; }
.catalog-table-wrap td { color: #263b56; font-size: .78rem; }
.table-action { min-height: 44px; padding: 8px 10px; border: 0; background: transparent; color: var(--brand-action); font-weight: 800; }
.catalog-pagination { display: flex; align-items: center; justify-content: space-between; padding: 11px 16px; color: var(--muted); font-size: .72rem; }
.catalog-pagination button { width: 44px; height: 44px; border: 1px solid var(--border); background: #fff; color: var(--brand); }
html[data-inbox-shell="whatsapp"] .catalog-pagination button { border-color: var(--wa-border); background: var(--wa-panel-alt); color: var(--wa-text); }
html[data-inbox-shell="whatsapp"] .catalog-pagination button:disabled { background: var(--wa-header); color: var(--wa-muted); opacity: 1; }
.catalog-form { display: grid; gap: 14px; max-width: 1040px; }
.form-section > header { align-items: flex-start; justify-content: flex-start; }
.form-section header p { margin: 4px 0 0; color: var(--muted); font-size: .75rem; }
.form-index { flex: 0 0 32px; width: 32px; height: 32px; display: grid; place-items: center; border-radius: 50%; background: #e4f0ff; color: var(--brand-action); font-weight: 850; }
.catalog-field-grid { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 14px; margin-top: 16px; }
.field-wide { grid-column: 1 / -1; }
.audit-section { padding-block: 14px; }
.audit-section summary { min-height: 44px; display: flex; align-items: center; color: var(--brand); font-weight: 800; cursor: pointer; }
.audit-section p { color: var(--muted); }
.wizard-card { max-width: 1040px; margin-inline: auto; padding: 0; overflow: hidden; }
.wizard-progress { display: flex; margin: 0; padding: 18px; overflow-x: auto; border-bottom: 1px solid var(--border); list-style: none; }
.wizard-progress li { min-width: 104px; display: grid; justify-items: center; gap: 6px; position: relative; flex: 1; color: var(--muted); text-align: center; font-size: .68rem; }
.wizard-progress li:not(:last-child)::after { content: ""; position: absolute; top: 16px; left: calc(50% + 22px); width: calc(100% - 44px); height: 2px; background: var(--border); }
.wizard-progress span { width: 34px; height: 34px; display: grid; place-items: center; z-index: 1; border: 2px solid #adbac9; border-radius: 50%; background: #fff; }
.wizard-progress .active { color: var(--brand); }
.wizard-progress .active span { border-color: var(--brand-action); background: #e4f0ff; color: var(--brand-action); }
.wizard-body { padding: clamp(20px,4vw,34px); }
.wizard-body h2 { margin: 6px 0; color: var(--brand); }
.wizard-body > p { margin: 0; color: var(--muted); }
.wizard-actions { display: flex; justify-content: space-between; padding: 16px 22px; border-top: 1px solid var(--border); background: #f8fafc; }
.insight-feed { display: grid; gap: 12px; }
.insight-card { display: grid; grid-template-columns: minmax(0,1fr) auto auto; align-items: center; gap: 20px; }
.insight-card h2 { margin: 5px 0; }
.insight-card p, .report-note p { margin: 0; color: var(--muted); font-size: .75rem; }
.insight-card dl, .result-list { display: flex; gap: 20px; margin: 0; }
.insight-card dl div, .result-list div { display: grid; gap: 3px; }
.insight-card dt, .result-list dt { color: var(--muted); font-size: .67rem; }
.insight-card dd, .result-list dd { margin: 0; color: var(--brand); font-size: .78rem; font-weight: 750; }
.stacked-field { margin: 14px 0; }
.health-grid { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 12px; }
.health-card { display: grid; grid-template-columns: auto minmax(0,1fr) auto auto; align-items: center; gap: 12px; }
.health-card h2 { margin: 0 0 3px; }
.health-card p { margin: 0; color: var(--muted); font-size: .7rem; }
.health-dot { width: 12px; height: 12px; border-radius: 50%; background: #8b98a8; }
.health-dot.positive { background: var(--positive); }
.health-dot.warning { background: #d49500; }
.button, button, input, select, textarea { touch-action: manipulation; }
.button { min-height: 44px; }
.header-secondary-action { border: 1px solid rgba(255,255,255,.55); background: transparent; color: #fff; }
.account-recovery { display: grid; gap: 18px; padding: 18px; }
.recovery-drawer { width: min(94vw, 540px); }
.recovery-copy { color: var(--muted); line-height: 1.55; }
.security-list { display: grid; gap: 8px; padding-left: 20px; font-size: .78rem; }
.recovery-form { display: grid; gap: 14px; padding: 18px; border: 1px solid var(--border); border-radius: 12px; background: var(--surface-soft); }
.recovery-form .field { display: grid; gap: 6px; color: var(--brand); font-size: .78rem; font-weight: 750; }
.recovery-form small, .recovery-notice { color: var(--muted); font-size: .72rem; line-height: 1.45; }
.safe-fallback { min-height: 44px; display: inline-flex; align-items: center; justify-content: center; color: var(--brand-action); font-size: .75rem; font-weight: 750; text-align: center; }
.safe-fallback:focus-visible { outline: 3px solid #fff; outline-offset: 2px; box-shadow: 0 0 0 6px var(--brand); }
.template-manager-surface { padding: 0; overflow: hidden; }
.manager-grid { display: grid; grid-template-columns: minmax(250px,340px) minmax(0,1fr); }
.template-sidebar { padding: 18px; border-right: 1px solid var(--border); background: var(--surface-soft); }
.template-editor { min-width: 0; padding: 20px; }
.section-heading, .editor-heading { display: flex; align-items: center; justify-content: space-between; gap: 12px; }
.section-heading h2, .editor-heading h2 { margin: 4px 0 0; color: var(--brand); font-size: 1rem; }
.template-list { display: grid; gap: 8px; margin-top: 14px; }
.template-list button { width: 100%; min-height: 58px; display: grid; gap: 4px; padding: 10px 12px; border: 1px solid var(--border); border-radius: 9px; background: #fff; color: var(--brand); text-align: left; }
.template-list button[aria-current="true"] { border-color: var(--brand-action); box-shadow: inset 3px 0 var(--brand-action); background: #eef5ff; }
.template-list small { color: var(--muted); }
.form-grid, .sample-grid { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 13px; margin-top: 18px; }
.field { display: grid; gap: 5px; color: var(--muted); font-size: .72rem; font-weight: 750; }
.field small { color: var(--muted); font-weight: 500; line-height: 1.4; }
.field.wide { grid-column: 1 / -1; }
.preview-panel { margin-top: 16px; padding: 15px; border: 1px solid #bad0eb; border-radius: 12px; background: #edf5ff; }
.message-preview { margin: 8px 0 0; white-space: pre-wrap; overflow-wrap: anywhere; line-height: 1.5; }
.editor-actions { display: flex; flex-wrap: wrap; gap: 9px; margin-top: 16px; }
.approval-note { color: var(--muted); font-size: .72rem; }
.notice, .rejection { margin: 14px; padding: 11px 13px; border-left: 4px solid var(--brand-action); background: #edf5ff; color: var(--brand); }
.rejection { margin-inline: 0; border-color: var(--negative); background: #fff1ef; }
.channel-progress { max-width: 1040px; display: grid; grid-template-columns: repeat(4,minmax(0,1fr)); gap: 8px; margin: 0 auto 14px; padding: 0; list-style: none; }
.channel-progress li { min-height: 72px; display: flex; align-items: center; gap: 9px; padding: 12px; border: 1px solid var(--border); border-radius: 12px; background: #fff; color: var(--muted); font-size: .72rem; }
.channel-progress li > span { flex: 0 0 30px; width: 30px; height: 30px; display: grid; place-items: center; border: 2px solid #aab7c6; border-radius: 50%; }
.channel-progress li.complete { border-color: #9bc9ae; background: #edf8f1; color: #145d39; }
.channel-progress li.complete > span { border-color: var(--positive); }
.channel-status-card { display: flex; align-items: center; justify-content: space-between; gap: 16px; margin-bottom: 12px; }
.channel-status-card h2 { margin: 5px 0; font-size: 1.2rem; }
.channel-status-card p, .channel-connect p, .channel-grid p { margin: 0; color: var(--muted); line-height: 1.5; }
.status-chip.negative { background: #fff0ee; color: #9d2d24; }
.channel-actions { display: flex; flex-wrap: wrap; gap: 9px; margin: 12px 0; }
.channel-scenario { max-width: 280px; display: grid; gap: 5px; color: var(--muted); font-size: .72rem; font-weight: 750; }
.channel-grid { margin-top: 14px; }
.channel-checklist { display: grid; gap: 10px; margin: 14px 0 0; padding-left: 22px; color: #31455f; font-size: .78rem; }
.channel-connect { display: grid; gap: 14px; }
.channel-diagnostics { display: grid; gap: 10px; margin: 14px 0 0; }
.channel-diagnostics div { display: flex; justify-content: space-between; gap: 16px; padding-bottom: 9px; border-bottom: 1px solid var(--border); }
.channel-diagnostics dt { color: var(--muted); }
.channel-diagnostics dd { margin: 0; color: var(--brand); font-weight: 750; text-align: right; }
.functional-notice { display: flex; align-items: center; gap: 8px; margin-bottom: 12px; padding: 11px 14px; border: 1px solid #9ecdb1; border-radius: 10px; background: #edf8f1; color: #145d39; font-size: .76rem; }
.functional-notice span { color: #416853; }
.functional-actions { display: flex; flex-wrap: wrap; gap: 9px; margin-top: 14px; }
.functional-list { padding: 0; overflow: hidden; }
.functional-editor { max-width: 1040px; display: grid; gap: 14px; }
.functional-sticky-actions { position: sticky; bottom: 10px; z-index: 2; display: flex; flex-wrap: wrap; gap: 9px; padding: 12px; border: 1px solid var(--border); border-radius: 12px; background: rgba(255,255,255,.96); box-shadow: 0 8px 28px rgba(14,42,77,.16); }
.functional-panel { min-height: 190px; }
.functional-panel h2 { margin: 7px 0 18px; }
.functional-panel p { color: var(--muted); font-size: .72rem; }
.functional-bars { height: 82px; display: flex; align-items: end; gap: 9px; }
.functional-bars i { width: 17%; height: var(--value); border-radius: 5px 5px 0 0; background: linear-gradient(#4f87c5,#205b9d); }
.functional-board { display: grid; grid-template-columns: repeat(3,minmax(0,1fr)); gap: 12px; overflow-x: auto; }
.functional-board > section { min-width: 250px; }
.functional-board-card { width: 100%; min-height: 64px; margin-top: 10px; padding: 12px; border: 1px solid var(--border); border-radius: 9px; background: #f8fafc; color: var(--brand); text-align: left; font-weight: 750; }
.functional-facts { display: grid; gap: 0; margin: 14px 0 0; }
.functional-facts div { display: grid; grid-template-columns: minmax(120px,35%) minmax(0,1fr); gap: 12px; padding: 11px 0; border-bottom: 1px solid var(--border); }
.functional-facts dt { color: var(--muted); font-size: .72rem; }
.functional-facts dd { margin: 0; color: var(--brand); font-size: .78rem; font-weight: 750; overflow-wrap: anywhere; }

/* Sistema visual canônico: todas as 39 telas seguem a linguagem do WhatsApp. */
html[data-mode="catalog-read-only"][data-inbox-shell="whatsapp"] body { background: var(--wa-app); color: var(--wa-text); }
html[data-mode="catalog-read-only"][data-inbox-shell="whatsapp"] .app-header { border-color: var(--wa-border); background: var(--wa-header); color: var(--wa-text); box-shadow: none; }
html[data-mode="catalog-read-only"][data-inbox-shell="whatsapp"] .catalog-menu-button { border-color: var(--wa-border); background: var(--wa-panel); color: var(--wa-icon); }
html[data-mode="catalog-read-only"][data-inbox-shell="whatsapp"] .header-context { border-color: var(--wa-border); }
html[data-mode="catalog-read-only"][data-inbox-shell="whatsapp"] .header-context :is(strong,span) { color: var(--wa-text); }
html[data-mode="catalog-read-only"][data-inbox-shell="whatsapp"] .internal-pilot-banner { border-color: var(--wa-border); background: color-mix(in srgb, var(--wa-accent) 7%, var(--wa-panel)); color: var(--wa-text); }
html[data-mode="catalog-read-only"][data-inbox-shell="whatsapp"] .internal-pilot-banner strong { color: var(--wa-accent-strong); }
html[data-mode="catalog-read-only"][data-inbox-shell="whatsapp"] .internal-pilot-banner span { color: var(--wa-muted); }
html[data-inbox-shell="whatsapp"] .catalog-nav { border-color: var(--wa-border); background: var(--wa-panel); color: var(--wa-text); box-shadow: 12px 0 32px rgba(0,0,0,.18); }
html[data-inbox-shell="whatsapp"] .catalog-nav section + section { border-color: var(--wa-border); }
html[data-inbox-shell="whatsapp"] .catalog-nav h2 { color: var(--wa-muted); }
html[data-inbox-shell="whatsapp"] .catalog-nav a { color: var(--wa-text); font-weight: 560; }
html[data-inbox-shell="whatsapp"] .catalog-nav a > span { color: var(--wa-muted); }
html[data-inbox-shell="whatsapp"] .catalog-nav a:hover { background: var(--wa-hover); }
html[data-inbox-shell="whatsapp"] .catalog-nav a.active { background: var(--wa-selected); color: var(--wa-text); box-shadow: inset 3px 0 var(--wa-accent); }
html[data-inbox-shell="whatsapp"] .catalog-nav a.active > span { color: var(--wa-accent-strong); }
html[data-inbox-shell="whatsapp"] .catalog-screen { background: var(--wa-panel-alt); color: var(--wa-text); }
html[data-inbox-shell="whatsapp"] .catalog-page-header h1,
html[data-inbox-shell="whatsapp"] :is(.catalog-card,.wizard-body,.insight-card,.health-card,.functional-panel) h2 { color: var(--wa-text); font-weight: 600; }
html[data-inbox-shell="whatsapp"] .catalog-page-header p,
html[data-inbox-shell="whatsapp"] :is(.catalog-metrics span,.catalog-metrics small,.action-list span,.functional-panel p,.functional-facts dt,.channel-grid p) { color: var(--wa-muted); }
html[data-inbox-shell="whatsapp"] :is(.catalog-metrics article,.catalog-card,.wizard-card,.functional-sticky-actions) { border-color: var(--wa-border); background: var(--wa-panel); color: var(--wa-text); box-shadow: var(--wa-shadow); }
html[data-inbox-shell="whatsapp"] .catalog-state { border-color: var(--wa-border); border-left-color: var(--wa-accent); background: var(--wa-panel); color: var(--wa-text); box-shadow: var(--wa-shadow); }
html[data-inbox-shell="whatsapp"] .catalog-state strong { color: var(--wa-text); }
html[data-inbox-shell="whatsapp"] .catalog-state p { color: var(--wa-muted); }
html[data-inbox-shell="whatsapp"] .catalog-state[data-tone="success"] { border-left-color: var(--wa-accent); background: color-mix(in srgb, var(--wa-accent) 8%, var(--wa-panel)); }
html[data-inbox-shell="whatsapp"] .catalog-state[data-tone="warning"] { border-left-color: #f5a623; background: color-mix(in srgb, #f5a623 8%, var(--wa-panel)); }
html[data-inbox-shell="whatsapp"] .catalog-state[data-tone="error"] { border-left-color: #ea0038; background: color-mix(in srgb, #ea0038 7%, var(--wa-panel)); }
html[data-inbox-shell="whatsapp"] .catalog-metrics strong,
html[data-inbox-shell="whatsapp"] :is(.action-list strong,.functional-facts dd,.channel-diagnostics dd,.insight-card dd,.result-list dd) { color: var(--wa-text); }
html[data-inbox-shell="whatsapp"] :is(.catalog-card,.functional-panel,.wizard-card) :is(input,select,textarea) { border-color: var(--wa-border); background: var(--wa-panel-alt); color: var(--wa-text); }
html[data-inbox-shell="whatsapp"] .catalog-screen :is(input,select,textarea,button):disabled { opacity: 1; }
html[data-inbox-shell="whatsapp"] .catalog-screen :is(input,select,textarea):disabled { border-color: var(--wa-border); background: var(--wa-header); color: var(--wa-muted); -webkit-text-fill-color: var(--wa-muted); }
html[data-inbox-shell="whatsapp"] .catalog-screen .button:disabled { border-color: var(--wa-border); background: var(--wa-header); color: var(--wa-muted); }
html[data-inbox-shell="whatsapp"] :is(.catalog-card,.functional-panel,.wizard-card) .primary-button { background: var(--wa-accent-strong); color: #fff; }
html[data-inbox-shell="whatsapp"] :is(.catalog-card,.functional-panel,.wizard-card) .secondary-button { border-color: var(--wa-border); background: var(--wa-panel); color: var(--wa-accent-strong); }
html[data-inbox-shell="whatsapp"] .catalog-table-wrap th { background: var(--wa-header); color: var(--wa-muted); }
html[data-inbox-shell="whatsapp"] .catalog-table-wrap :is(th,td),
html[data-inbox-shell="whatsapp"] :is(.action-list li,.functional-facts div,.wizard-progress,.wizard-actions,.channel-diagnostics div) { border-color: var(--wa-border); }
html[data-inbox-shell="whatsapp"] .catalog-table-wrap td { color: var(--wa-text); }
html[data-inbox-shell="whatsapp"] .table-action { color: var(--wa-accent-strong); }
html[data-inbox-shell="whatsapp"] .status-chip { background: var(--wa-header); color: var(--wa-muted); }
html[data-inbox-shell="whatsapp"] .status-chip.positive { background: color-mix(in srgb, var(--wa-accent) 14%, var(--wa-panel)); color: var(--wa-accent-strong); }
html[data-inbox-shell="whatsapp"] .filter-count,
html[data-inbox-shell="whatsapp"] .form-index,
html[data-inbox-shell="whatsapp"] .wizard-progress .active span { border-color: var(--wa-accent); background: color-mix(in srgb, var(--wa-accent) 14%, var(--wa-panel)); color: var(--wa-accent-strong); }
html[data-inbox-shell="whatsapp"] .wizard-progress span { border-color: var(--wa-border); background: var(--wa-panel); color: var(--wa-muted); }
html[data-inbox-shell="whatsapp"] .wizard-actions { background: var(--wa-header); }
html[data-inbox-shell="whatsapp"] .functional-notice { border-color: color-mix(in srgb, var(--wa-accent) 38%, var(--wa-border)); background: color-mix(in srgb, var(--wa-accent) 8%, var(--wa-panel)); color: var(--wa-text); }
html[data-inbox-shell="whatsapp"] .functional-notice span { color: var(--wa-muted); }
html[data-inbox-shell="whatsapp"] .functional-board-card { border-color: var(--wa-border); background: var(--wa-panel-alt); color: var(--wa-text); }
html[data-inbox-shell="whatsapp"] :is(.bar-chart span,.functional-bars i) { background: linear-gradient(180deg, var(--wa-accent), var(--wa-accent-strong)); }

@media (max-width: 1024px) {
  .catalog-page-header { display: grid; }
  .catalog-header-actions { width: 100%; justify-content: space-between; }
  .catalog-metrics { grid-template-columns: repeat(2,minmax(0,1fr)); }
  .insight-card { grid-template-columns: 1fr auto; }
  .insight-card dl { grid-column: 1; }
}

@media (max-width: 768px) {
  .app-header { width: 100%; max-width: 100vw; grid-template-columns: 44px minmax(0,1fr) 44px auto; }
  .catalog-menu-button { grid-column: 1; grid-row: 1; }
  .app-header .app-logo { width: min(132px,100%); grid-column: 2; grid-row: 1; }
  .app-header #account-recovery-open { width: 44px; height: 44px; grid-column: 3; grid-row: 1; padding: 0; font-size: 0; }
  .app-header #account-recovery-open::before { content: "↻"; font-size: 1.25rem; }
  .app-header .realtime-pill { grid-column: 4; grid-row: 1; }
  .catalog-nav { inset-block-start: 58px; }
  .catalog-screen { width: 100%; max-width: 100vw; min-width: 0; min-height: calc(100dvh - 58px); padding: 16px 12px 28px; }
  .catalog-page-header, .catalog-state, .catalog-content, .functional-view, .functional-board { width: 100%; max-width: 100%; min-width: 0; }
  .catalog-header-actions { display: grid; grid-template-columns: 1fr; }
  .catalog-header-actions label, .catalog-header-actions select, .catalog-header-actions .button { width: 100%; }
  .catalog-grid, .health-grid, .catalog-field-grid { grid-template-columns: 1fr; }
  .field-wide { grid-column: auto; }
  .catalog-filters { display: grid; grid-template-columns: 1fr 1fr; }
  .catalog-search { grid-column: 1 / -1; }
  .catalog-table-wrap table, .catalog-table-wrap thead, .catalog-table-wrap tbody, .catalog-table-wrap tr, .catalog-table-wrap td { display: block; }
  .catalog-table-wrap thead { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }
  .catalog-table-wrap tr { padding: 11px 14px; border-bottom: 1px solid var(--border); }
  .catalog-table-wrap td { display: grid; grid-template-columns: minmax(100px,42%) minmax(0,1fr); gap: 8px; padding: 6px 0; border: 0; white-space: normal; overflow-wrap: anywhere; }
  .catalog-table-wrap td::before { content: attr(data-label); color: var(--muted); font-size: .68rem; font-weight: 800; text-transform: uppercase; }
  .catalog-table-wrap td:last-child { display: flex; justify-content: flex-end; }
  .catalog-table-wrap td:last-child::before { content: none; }
  .insight-card { grid-template-columns: 1fr; }
  .insight-card dl { grid-column: auto; }
  .health-card { grid-template-columns: auto minmax(0,1fr) auto; }
  .health-card .table-action { grid-column: 2 / -1; justify-self: end; }
  .manager-grid { grid-template-columns: 1fr; }
  .template-sidebar { border-right: 0; border-bottom: 1px solid var(--border); }
  .form-grid, .sample-grid { grid-template-columns: 1fr; }
  .field.wide { grid-column: auto; }
  .channel-progress { grid-template-columns: 1fr 1fr; }
  .channel-status-card { align-items: flex-start; }
  .functional-board { grid-template-columns: repeat(3,minmax(250px,1fr)); }
  .functional-notice { align-items: flex-start; flex-direction: column; }
}

@media (max-width: 780px) {
  .account-recovery { grid-template-columns: 1fr; }
}

@media (max-width: 420px) {
  .channel-progress { grid-template-columns: 1fr; }
  .catalog-metrics { grid-template-columns: 1fr; }
  .catalog-filters { grid-template-columns: 1fr; }
  .catalog-search { grid-column: auto; }
  .wizard-progress { justify-content: flex-start; }
  .wizard-progress li { flex: 0 0 96px; }
  .insight-card dl, .result-list { display: grid; gap: 10px; }
}

/* Conversation workspaces: the same authorized inbox can be read as a list or as operational boards. */
.conversation-view-switch { display: grid; grid-template-columns: repeat(3,minmax(0,1fr)); gap: 4px; padding: 4px; border-radius: 10px; background: var(--wa-header); }
.conversation-view-switch button { min-height: 34px; padding: 6px 9px; border: 0; border-radius: 7px; background: transparent; color: var(--wa-muted); font-size: .73rem; font-weight: 700; }
.conversation-view-switch button:hover { background: var(--wa-hover); color: var(--wa-text); }
.conversation-view-switch button.is-active { background: var(--wa-panel); color: var(--wa-accent-strong); box-shadow: var(--wa-shadow); }
.conversation-possession { width: fit-content; margin-top: 5px; padding: 3px 8px; border-radius: 999px; background: color-mix(in srgb, var(--wa-accent) 13%, var(--wa-panel)); color: var(--wa-accent-strong); font-size: .68rem; font-weight: 750; }
.conversation-possession[data-kind="waiting"] { background: color-mix(in srgb, #f0b429 18%, var(--wa-panel)); color: color-mix(in srgb, #805400 82%, var(--wa-text)); }
.conversation-possession[data-kind="unassigned"] { background: var(--wa-panel-alt); color: var(--wa-muted); }
.conversation-board { min-width: 0; min-height: 0; flex: 1; overflow: auto; padding: 20px; background: var(--wa-app); scrollbar-color: color-mix(in srgb, var(--wa-muted) 35%, transparent) transparent; }
.conversation-board > header { display: flex; align-items: end; justify-content: space-between; gap: 20px; margin-bottom: 18px; }
.conversation-board > header span { color: var(--wa-accent-strong); font-size: .68rem; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; }
.conversation-board > header h2 { margin: 3px 0 0; color: var(--wa-text); font-size: clamp(1.2rem,2vw,1.65rem); }
.conversation-board > header p { max-width: 590px; margin: 0; color: var(--wa-muted); font-size: .78rem; line-height: 1.45; text-align: right; }
.conversation-board-columns { min-width: 1180px; display: grid; grid-template-columns: repeat(6,minmax(180px,1fr)); gap: 12px; align-items: start; }
.conversation-board-column { min-width: 0; overflow: hidden; border: 1px solid var(--wa-border); border-radius: 13px; background: var(--wa-panel-alt); }
.conversation-board-column > header { display: flex; align-items: center; justify-content: space-between; gap: 8px; min-height: 48px; padding: 10px 12px; border-bottom: 1px solid var(--wa-border); background: var(--wa-header); }
.conversation-board-column > header h3 { margin: 0; color: var(--wa-text); font-size: .78rem; }
.conversation-board-column > header span { min-width: 25px; padding: 3px 7px; border-radius: 999px; background: var(--wa-panel); color: var(--wa-muted); font-size: .68rem; font-weight: 800; text-align: center; }
.conversation-board-stack { display: grid; gap: 8px; padding: 8px; }
.conversation-board-card { width: 100%; display: grid; gap: 8px; padding: 11px; border: 1px solid var(--wa-border); border-radius: 10px; background: var(--wa-panel); color: var(--wa-text); box-shadow: var(--wa-shadow); text-align: left; }
.conversation-board-card:hover { border-color: color-mix(in srgb, var(--wa-accent) 48%, var(--wa-border)); transform: translateY(-1px); }
.board-card-heading, .board-card-footer { display: flex; align-items: center; justify-content: space-between; gap: 7px; }
.board-card-heading strong, .board-card-preview { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.board-card-heading strong { font-size: .8rem; }
.board-card-heading b { min-width: 20px; padding: 3px 6px; border-radius: 999px; background: var(--wa-accent); color: #fff; font-size: .64rem; text-align: center; }
.board-card-preview { color: var(--wa-muted); font-size: .72rem; }
.board-card-footer { color: var(--wa-muted); font-size: .64rem; }
.board-card-footer span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.board-empty { margin: 16px 4px; color: var(--wa-muted); font-size: .72rem; text-align: center; }

html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"]:is([data-conversation-view="service"],[data-conversation-view="sales"]) .conversation-panel { grid-column: 2 / -1; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"]:is([data-conversation-view="service"],[data-conversation-view="sales"]) :is(.thread-panel,.context-column,.thread-search-panel) { display: none; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"]:is([data-conversation-view="service"],[data-conversation-view="sales"]) .conversation-panel .panel-heading { min-height: 58px; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"]:is([data-conversation-view="service"],[data-conversation-view="sales"]) .conversation-panel .filters { grid-template-columns: minmax(240px,360px) minmax(300px,420px); align-items: center; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"]:is([data-conversation-view="service"],[data-conversation-view="sales"]) .conversation-filter-chips { grid-column: 1 / -1; }

@media (max-width: 680px) {
  .conversation-board { padding: 14px 12px; }
  .conversation-board > header { display: grid; gap: 7px; }
  .conversation-board > header p { text-align: left; }
  .conversation-board-columns { min-width: 1050px; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"]:is([data-conversation-view="service"],[data-conversation-view="sales"]) .conversation-panel .filters { display: grid; grid-template-columns: 1fr; }
}

/* Governed assisted-sales shell. Keep this after the legacy WhatsApp fidelity pass. */
@media (min-width: 1280px) {
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace,
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace.is-thread-searching {
    grid-template-columns: 72px minmax(240px, 1fr) minmax(480px, 2fr) minmax(260px, 1fr);
  }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-column { display: block; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-open { display: none; }
}

@media (min-width: 1024px) and (max-width: 1279px) {
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace,
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace.is-thread-searching {
    grid-template-columns: 64px minmax(220px, 1fr) minmax(440px, 2fr) minmax(220px, 1fr);
  }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .inbox-rail { width: 64px; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-column { display: block; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-open { display: none; }
}

@media (min-width: 769px) and (max-width: 1023px) {
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace,
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace.is-thread-searching {
    grid-template-columns: minmax(240px, .85fr) minmax(0, 1.65fr);
  }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-column { display: none; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-open { display: inline-grid; }
}

/* Desktop owner layout: conversations 1/4, open workspace 2/4, conversation cart 1/4. */
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .cart-panel {
  min-height: 100%; padding: 0; overflow-y: auto; background: var(--wa-panel);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .cart-panel > .conversation-cart {
  min-height: 100%; margin: 0; padding: 18px 16px; border: 0; border-radius: 0; box-shadow: none;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .cart-column-empty {
  min-height: 220px; display: grid; place-content: center; gap: 7px; padding: 24px; color: var(--wa-muted); text-align: center;
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .cart-column-empty strong { color: var(--wa-text); }

/* Assisted-sales surfaces inherit the active WhatsApp palette in both themes. */
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace-stage-switcher {
  border-color: var(--wa-border); background: var(--wa-header); color: var(--wa-text);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace-stage-switcher button { color: var(--wa-muted); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace-stage-switcher button:hover { background: var(--wa-hover); color: var(--wa-text); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .workspace-stage-switcher button.is-active {
  background: var(--wa-panel); color: var(--wa-accent-strong); box-shadow: var(--wa-shadow);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .sales-stage,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .operation-bar,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .internal-tools { border-color: var(--wa-border); background: var(--wa-panel-alt); color: var(--wa-text); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .sales-stage > .contact-disclosure,
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .sales-stage > .contact-disclosure > summary { border-color: var(--wa-border); background: var(--wa-panel); color: var(--wa-text); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] :is(.operation-bar,.internal-tools,.cart-panel,.sales-stage) :is(input,select,textarea) {
  border-color: var(--wa-border); background: var(--wa-panel); color: var(--wa-text); -webkit-text-fill-color: var(--wa-text);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] :is(.operation-bar,.internal-tools,.cart-panel,.sales-stage) :is(input,select,textarea):disabled {
  opacity: 1; border-color: var(--wa-border); background: var(--wa-header); color: var(--wa-muted); -webkit-text-fill-color: var(--wa-muted);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] :is(.operation-bar,.internal-tools,.cart-panel,.sales-stage) .button:disabled {
  opacity: 1; border-color: var(--wa-border); background: var(--wa-header); color: var(--wa-muted);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .cart-panel :is(.conversation-cart-items > li,.readonly-selection-item,.readonly-selection-summary) {
  border-color: var(--wa-border); background: var(--wa-panel-alt); color: var(--wa-text);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .cart-panel :is(.conversation-cart-item-heading strong,.conversation-cart-items form label,.conversation-cart > header h4,.conversation-cart > header > strong) { color: var(--wa-text); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .cart-panel :is(.conversation-cart-item-heading span,.conversation-cart-items p,.conversation-cart > header p,.conversation-cart > small) { color: var(--wa-muted); }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .cart-panel .cart-remove { color: var(--negative); background: transparent; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .primary-button { background: var(--wa-accent-strong); color: #062d26; }
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .composer #send-button:disabled {
  opacity: 1; border-color: var(--wa-border); background: var(--wa-header); color: var(--wa-muted);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] :is(.cart-panel,.sales-stage) .secondary-button {
  border-color: var(--wa-border); background: var(--wa-panel); color: var(--wa-text);
}
html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] :is(.cart-panel,.sales-stage) .secondary-button:hover { background: var(--wa-hover); }

@media (min-width: 769px) and (max-width: 1279px) {
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-human-ops="active"] .operation-bar {
    grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 10px 12px; padding: 12px;
  }
  html[data-human-ops="active"] .operation-bar #claim-button { grid-column: 1; grid-row: 1; width: 100%; }
  html[data-human-ops="active"] .operation-bar #close-button { grid-column: 2; grid-row: 1; width: 100%; }
  html[data-human-ops="active"] .operation-bar .inline-field { min-width: 0; width: 100%; margin: 0; }
  html[data-human-ops="active"] .operation-bar .inline-field:has(#transfer-select) { grid-column: 1; grid-row: 2; }
  html[data-human-ops="active"] .operation-bar #transfer-button { grid-column: 2; grid-row: 2; width: 100%; }
  html[data-human-ops="active"] .operation-bar .inline-field:has(#queue-select) { grid-column: 1; grid-row: 3; }
  html[data-human-ops="active"] .operation-bar #queue-button { grid-column: 2; grid-row: 3; width: 100%; }
  html[data-human-ops="active"] .operation-bar .possession-transition { grid-column: 1 / -1; }
}

@media (min-width: 1280px) {
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-human-ops="active"] .operation-bar {
    grid-template-columns: minmax(145px, 1fr) minmax(105px, .65fr) minmax(120px, .85fr) minmax(120px, .8fr); gap: 10px 12px; padding: 12px;
  }
  html[data-human-ops="active"] .operation-bar #claim-button { grid-column: 1 / 3; grid-row: 1; width: 100%; }
  html[data-human-ops="active"] .operation-bar #close-button { grid-column: 3 / 5; grid-row: 1; width: 100%; }
  html[data-human-ops="active"] .operation-bar .inline-field { min-width: 0; width: 100%; margin: 0; }
  html[data-human-ops="active"] .operation-bar .inline-field:has(#transfer-select) { grid-column: 1; grid-row: 2; }
  html[data-human-ops="active"] .operation-bar #transfer-button { grid-column: 2; grid-row: 2; width: 100%; }
  html[data-human-ops="active"] .operation-bar .inline-field:has(#queue-select) { grid-column: 3; grid-row: 2; }
  html[data-human-ops="active"] .operation-bar #queue-button { grid-column: 4; grid-row: 2; width: 100%; }
  html[data-human-ops="active"] .operation-bar .possession-transition { grid-column: 1 / -1; }
}

@media (min-width: 1024px) {
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-column { display: block; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-column > #context-panel,
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-column > .team-panel { display: none; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .context-open { display: inline-grid; }
}

@media (max-width: 768px) {
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-workspace-stage="sales"] .thread-header { display: flex !important; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-human-ops="active"] .mobile-ops-toggle { display: grid; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-workspace-stage="sales"] .mobile-ops-toggle { display: none; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-human-ops="active"]:not([data-mobile-ops="open"]) .thread-panel { grid-template-rows: auto auto minmax(0, 1fr) auto; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-human-ops="active"]:not([data-mobile-ops="open"]) :is(.operation-bar,.internal-tools) { display: none !important; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-human-ops="active"][data-mobile-ops="open"] .thread-panel { grid-template-rows: auto auto auto auto; overflow-y: auto; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-human-ops="active"][data-mobile-ops="open"] :is(.operation-bar,.internal-tools) { max-height: none; overflow: visible; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-human-ops="active"][data-mobile-ops="open"] :is(.thread,.composer) { display: none !important; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"][data-human-ops="active"][data-mobile-ops="open"] .thread-header { position: sticky; top: 52px; z-index: 4; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .composer:has(#send-button:disabled) { min-height: 0; grid-template-columns: 1fr; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .composer:has(#send-button:disabled) :is(.template-field,.order-ref-field,#send-button) { display: none !important; }
  html[data-mode="inbox-read-only"][data-inbox-shell="whatsapp"] .conversation-possession {
    max-width: 100%; overflow: hidden; padding-inline: 6px; font-size: .62rem; text-overflow: ellipsis; white-space: nowrap;
  }
}